Guest-Centric Hotel Housekeeping Porter in City of Westminster

The Housekeeping Porter plays a vital support role within the housekeeping department, ensuring the smooth operation of cleaning and maintenance activities across guest rooms, public areas, and staff spaces. This position is responsible for assisting the housekeeping team by transporting linen and supplies, maintaining equipment, and contributing to the overall cleanliness and presentation of the hotel. The Housekeeping Porter also interacts with guests and other departments to deliver exceptional service and uphold the hotel’s standards of hygiene, safety, and guest satisfaction.

The role requires a proactive, detail-oriented individual with strong organizational skills and a commitment to excellence. By working collaboratively with the housekeeping team and responding promptly to requests, the Housekeeping Porter helps create a welcoming and comfortable environment for all guests.

• Greet hotel guests with a warm welcome and smile.
• Assist the housekeeping team by delivering and collecting linen, supplies, and amenities throughout the property.
• Maintain and organize cleaning carts and equipment.
• Support the housekeeping team in room setups, ensuring rooms are prepared for special requests or events.
• Ensure all public areas and staff spaces are clean, tidy, and well-maintained.
• Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
• Assist housekeeping staff with room turnovers and general cleaning tasks when necessary.
• Respond promptly to housekeeping supervisors’ or management’s requests.
• Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
• Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
• Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
• Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
• Any lost property found in the public areas must be handed in to the supervisor.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
• Carry out additional duties as assigned by the Housekeeping Supervisor.

• Exceptional attention to detail and a commitment to maintaining high standards.
• Good communication and interpersonal skills.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to adapt to changing guest needs and preferences.
• Dedication to providing an exceptional guest experience.

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical demands such as being on the feet for long periods of time and manual handling.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Candidates must be authorised to live and work in the UK. Visa sponsorship is not available for this role.

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.