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- Tasks: Supervise events, ensuring smooth operations and exceptional guest experiences.
- Company: Join the prestigious Montcalm Mayfair, a five-star hotel in London.
- Benefits: Enjoy competitive salary, generous holiday allowance, and paid birthday leave.
- Other info: Flexible schedule with opportunities for growth and development.
- Why this job: Be part of a dynamic team creating memorable events in a vibrant setting.
- Qualifications: Passion for hospitality and at least 2 years' experience in a similar role.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Montcalm Mayfair is a five‑star hotel located in a historic crescent on Park Lane, steps from Hyde Park and the West End.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- Milestones support, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme with confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
As Events Supervisor, you will support the Events Operations Manager in overseeing the day‑to‑day execution of events, ensuring smooth operations, high‑quality service delivery, and exceptional guest experiences. This role involves supervising event staff, coordinating logistics, and supporting the setup and breakdown of events. Your creativity, leadership, and operational vision will be instrumental in establishing our Montcalm Collection Hotels as a premier destination in London's vibrant dining scene. Your role will also entail setting and reinforcing operational standards, ensuring strict adherence to hygiene and safety regulations for the utmost cleanliness and food safety. You'll help to build, mentor, and motivate a team of culinary and service experts, fostering a culture of excellence and collaboration where everyone strives for continuous improvement.
Responsibilities
- Oversee daily operations of the events department, including setup, execution, and breakdown of corporate functions, weddings, conferences, and private dining experiences, ensuring smooth service throughout the events.
- Assist the Event Operations Manager in managing event schedules, shifting plans, and ensuring adequate team coverage for all functions.
- Monitor inventory levels of event‑related supplies and equipment and collaborate with catering and kitchen teams to ensure timely availability of F&B items.
- Ensure event spaces maintain five‑star standards in terms of cleanliness, ambience, and overall presentation.
- Greet and engage with event hosts and high‑profile customers, ensuring their experience exceeds expectations from arrival to departure.
- Handle client and guest complaints and feedback professionally, ensuring any issues are resolved swiftly and to guest satisfaction.
- Train the events team on luxury service standards, attention to detail, and maintaining a welcoming atmosphere.
- Assist in recruiting, training, and developing the events operation team to uphold the high standards of establishment.
- Conduct performance reviews and provide ongoing coaching for the team.
- Motivate the team to deliver exceptional customer service consistently.
- Assist in controlling costs and monitoring event budgets, including staffing, supplies, and vendor coordination.
- Liaise with other departments to ensure seamless service, particularly during service, special events, and private dining experiences.
- Drive event promotions and packages that deliver memorable experiences for our guests.
- Ensure all financial transactions related to events are handled in a secure manner.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ensure that all event facilities and equipment are cleaned, maintained, and properly stocked according to anticipated business volume.
- Notify engineering immediately of any maintenance and repair needs.
- Establish and achieve quality and guest satisfaction goals.
- Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
- Solicit client feedback post‑event to improve service delivery and presentation quality.
- Analyse guest and client insights to identify and meet customer expectations and build on guest loyalty.
- Interact with guests and clients to ensure expectations are being met.
- Ensure the security and proper storage of event‑related inventory and equipment and replenish supplies in a timely and efficient manner while minimising waste.
- Perform other duties as assigned, including support for restaurant operations when required.
Skills and Qualifications
- Passion for delivering exceptional event service with memorable experiences to diverse clientele.
- Comprehensive understanding of operations of events, and industry best practices, with the ability to translate insights into innovative event concepts and offerings.
- Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build strong relationships, and foster a positive work environment.
- Exceptional communication and organisational skills, with the ability to effectively multitask, prioritise workload, and adapt to changing priorities in a fast‑paced environment.
- A degree qualified, preferably in Hospitality.
- Minimum 2 years’ experience in a similar position ideally in a 5‑Star property Hotel, with a track record of driving operational excellence and delivering exceptional guest satisfaction.
Working Conditions
- Physical demands such as being on the feet for long periods of time and manual handling.
- Flexible schedule, including evening, weekends, and bank holidays, as required by business needs.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Food and Beverage Supervisor in City of Westminster employer: The Montcalm Mayfair
Contact Detail:
The Montcalm Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join hospitality groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and beverage shine through. Share your ideas on creating memorable experiences and how you can contribute to Montcalm's five-star service.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've handled challenges in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Food and Beverage Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the food and beverage industry shine through. We want to see your love for creating memorable experiences and how you can bring that passion to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in event supervision and hospitality. We’re looking for specific examples of how you've delivered exceptional service and led teams in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Food and Beverage Supervisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Montcalm Mayfair.
How to prepare for a job interview at The Montcalm Mayfair
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events Montcalm Mayfair hosts. Familiarise yourself with their service standards and think about how you can contribute to creating exceptional guest experiences. This knowledge will show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Food and Beverage Supervisor, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your leadership style will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or event mishaps. Think of specific scenarios where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle pressure and maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, ongoing training opportunities, or how they measure success in the events department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.