At a Glance
- Tasks: Check in/out guests and create memorable experiences with outstanding service.
- Company: Join a luxury hotel known for its incredible benefits and welcoming atmosphere.
- Benefits: Enjoy competitive pay, amazing perks, and a supportive team environment.
- Other info: Flexible 4 on 4 off shifts with opportunities for growth in the hospitality industry.
- Why this job: Be part of a dynamic team and make guests feel special every day.
- Qualifications: Previous hotel receptionist experience and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Reception Manager.
Location: 100 Princes Street
Employment type: Full-time
Working pattern: 4 on 4 off (working 12 hour shifts)
Key Responsibilities of a Receptionist:
- Checking in and out guests while delivering outstanding levels of service.
- Managing requests and creating memorable experiences.
- Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
- Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.
What are we looking for?
- Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
- Strong communication skills, both verbal and written, with a friendly and approachable demeanour.
Receptionist in Edinburgh employer: The Montague on the Gardens
Join our luxury hotel family as a Receptionist, where we prioritise exceptional service and employee satisfaction. Enjoy incredible benefits, a supportive work culture, and opportunities for personal and professional growth in a vibrant location on Princes Street. With a unique 4 on 4 off working pattern, you will have the chance to create memorable experiences for our guests while being part of a dedicated team that values your contributions.
Contact Details:
The Montague on the Gardens Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked in luxury hotels. They might know about openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common receptionist scenarios and how you'd handle them. This will help you feel more confident and show off your problem-solving skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury hotel setting. Make sure you look polished and professional when you walk through those doors for your interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team at the luxury hotel.
We think you need these skills to ace Receptionist in Edinburgh
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous hotel receptionist experience in your application. We want to see how your background aligns with the luxury service we provide, so don’t hold back on those details!
Communicate Clearly:Since strong communication skills are key for this role, ensure your written application is clear and concise. Use friendly language that reflects your personality, as we love a bit of character!
Attention to Detail is Key:Pay close attention to the details in your application. Typos or formatting issues can give the wrong impression, so double-check everything before hitting send. We appreciate a polished presentation!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at The Montague on the Gardens
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and the services it offers. This will not only show your enthusiasm but also help you tailor your answers to align with the hotel's ethos.
✨Showcase Your Communication Skills
As a receptionist, communication is key. Prepare examples of how you've effectively communicated with guests in previous roles. Think about times when you resolved issues or created memorable experiences for guests, and be ready to share those stories.
✨Attention to Detail is Crucial
In a luxury hotel setting, attention to detail can make all the difference. Be prepared to discuss how you ensure accuracy in your work, whether it's managing guest accounts or keeping the reception area tidy. Highlight any specific systems or processes you use to maintain high standards.
✨Stay Calm Under Pressure
Working in a busy hotel can be stressful, especially during peak times. Think of examples where you've handled difficult situations calmly and professionally. This will demonstrate your ability to manage guest concerns effectively and maintain satisfaction.
