At a Glance
- Tasks: Lead reservations operations and ensure exceptional service across luxury hotels in Scotland.
- Company: Join The Monogram Collective, a leader in luxury boutique hospitality.
- Benefits: Enjoy competitive perks, including discounts, wellness programmes, and employee events.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of luxury hospitality and make a lasting impact.
- Qualifications: 3+ years in luxury hotel reservations management with strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
Join the Journey of Luxury Hospitality Excellence. The Monogram Collective showcases a newly crafted collection of unique British stays, each with its own distinct charm. Our growing portfolio of luxury boutique hotels spans England and Scotland, including iconic properties such as The Vineyard, Pine Trees, and Meldrum House.
As the Reservations Manager for Scotland, you will oversee the reservations operation across Meldrum House, Pine Trees, and East Haugh House. You will lead the seamless management of booking enquiries from initial contact through to arrival, ensuring exceptional service, maximised occupancy, and strong revenue performance. Working closely with our Sales Director, Revenue Coordinator, and hotel teams, you will drive efficiency, optimise distribution channels, and champion a luxury guest experience at every interaction. This is a full‑time, permanent role based at our Meldrum House Hotel.
Key Responsibilities
- Oversee daily reservations operations across all Scottish properties, ensuring all enquiries are handled promptly, accurately, and with personalised luxury service.
- Drive revenue performance by implementing pricing, inventory, and distribution strategies in partnership with the Revenue Management Consultant and Sales Director.
- Maximise conversion, RevPAR, and upselling opportunities across rooms, dining, and other hotel offerings.
- Lead, coach, and develop the reservations team, including recruitment, onboarding, training, and performance management.
- Maintain expert knowledge of PMS, CRS, and distribution systems (e.g., OTAs, GDS), ensuring data accuracy and strong rate integration.
- Manage group bookings, special requests, and guest communications while collaborating closely with Front Office, Sales, Marketing, and Operations.
- Provide detailed information on rooms, amenities, rates, and packages, using effective sales techniques to enhance the guest experience.
- Analyse booking trends and market conditions, producing insightful performance reports to support commercial decision‑making.
- Conduct regular audits and uphold luxury brand standards across all reservation processes and guest interactions.
- Resolve booking issues or discrepancies professionally, escalating complex matters where necessary and ensuring secure and accurate payment processing.
About You
You are a confident, highly organised, and commercially minded leader with a passion for luxury hospitality. You thrive in a fast‑paced environment, inspire others to deliver excellence, and bring a strategic mindset to driving revenue and guest satisfaction.
Essential Experience & Skills
- Minimum 3 years’ experience in a Reservations Manager role within a luxury hotel environment, ideally across multi‑property operations.
- Strong understanding of revenue management, yield strategy, and distribution channels.
- Proficiency with hotel systems such as HMS PMS, Synxis, Duetto, Seven Rooms, and Journeys.
- Exceptional communication and leadership skills, with the ability to build strong internal and external relationships.
- Highly organised and detail-driven, with the ability to manage multiple priorities.
- Passionate about luxury service and crafting memorable guest journeys.
Preferred Experience
- Experience within a luxury Scottish or UK boutique hotel environment.
- Strong familiarity with OTA and GDS management.
Why Join Us
At The Monogram Collective, you’ll be part of a passionate team shaping the future of luxury hospitality. We offer a collaborative environment, creative freedom, and the chance to make a lasting impact across a growing portfolio of exceptional properties.
Benefits
- Holiday training and development from day one.
- Employee events and celebrations.
- In‑house company interactive communication app.
- Access to our state‑of‑the‑art gym and pools.
- Healthy meals while working.
- External Employee Assistance Programme.
- Financial Well‑Being App.
Additional Perks
- Access to our “Treat Yourself Here” wellbeing & discounts platform.
- Participation in employee recognition.
- Complimentary overnight stay & dinner for two (probation pass & annual anniversary).
- 50% restaurant discount.
- Cycle to work scheme.
- Discounted room rates for you, friends, and family.
- Spa treatment and product discounts.
- Life insurance.
Ready to Make Your Mark? Apply now and bring your leadership, commercial insight, and passion for luxury hospitality to The Monogram Collective.
Reservations Manager in Oldmeldrum employer: The Monogram Collective
At The Monogram Collective, we pride ourselves on being an exceptional employer in the luxury hospitality sector, offering a vibrant work culture that fosters creativity and collaboration. As a Reservations Manager at our stunning Meldrum House Hotel, you will enjoy comprehensive training and development opportunities, access to state-of-the-art facilities, and unique perks such as complimentary stays and discounts, all while contributing to a team dedicated to delivering unforgettable guest experiences across our exquisite portfolio of boutique hotels in Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in Oldmeldrum
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hospitality events, and connect with people on LinkedIn. You never know who might have the inside scoop on a Reservations Manager role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience with revenue management and luxury service during interviews. Bring examples of how you've maximised occupancy and enhanced guest experiences in previous roles.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers. Focus on your leadership skills and how you can inspire a team to deliver exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining The Monogram Collective and being part of our luxury hospitality journey.
We think you need these skills to ace Reservations Manager in Oldmeldrum
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Reservations Manager role. Highlight your luxury hospitality experience and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for luxury service and how your leadership style aligns with our values at The Monogram Collective. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on quantifiable achievements. Did you boost revenue or improve guest satisfaction? Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Monogram Collective
✨Know Your Luxury Hospitality Inside Out
Before the interview, dive deep into the luxury hospitality sector, especially focusing on boutique hotels. Familiarise yourself with The Monogram Collective's properties and their unique offerings. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Revenue Management Skills
Be prepared to discuss your experience with revenue management and distribution strategies. Bring examples of how you've maximised occupancy and revenue in previous roles. This will demonstrate your ability to drive performance and align with the company's goals.
✨Demonstrate Leadership and Team Development
As a Reservations Manager, you'll be leading a team. Share specific instances where you've successfully coached or developed team members. Highlight your leadership style and how you inspire others to deliver exceptional service, which is crucial for a luxury environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding booking discrepancies or guest complaints. Prepare scenarios from your past experiences where you resolved issues effectively, showcasing your ability to maintain high standards of service under pressure.
