At a Glance
- Tasks: Deliver warm, friendly service and ensure guests have a memorable stay.
- Company: Join Meldrum House Hotel, known for its Scottish hospitality and unique features.
- Benefits: Enjoy 29 days holiday, training, employee events, and competitive pay.
- Other info: Access discounts, wellness programs, and recognition schemes after 3 months.
- Why this job: Be part of a collaborative team and create positive experiences for guests.
- Qualifications: Excellent communication skills and a passion for exceptional hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Why join Meldrum House Hotel? We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Our unique features include our award‑winning, locally sourced cuisine, our 800‑year‑old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland’s top 100.
The role involves working closely with the Reception Manager and wider Front Office team, playing a key role in delivering a warm, friendly and efficient service to every guest, ensuring their stay is memorable from arrival to departure. You’ll also:
- Welcome guests and provide a friendly and professional first impression at all times
- Handle check‑ins and check‑outs efficiently, ensuring accuracy in reservations and billing
- Respond to guest enquiries, requests and calls promptly and effectively
- Provide information about hotel facilities, services and the local area
- Ensure all payment processes are handled in line with company procedures
- Maintain a clean, organised and presentable reception area
- Communicate effectively with housekeeping and other departments to support guest needs
- Handle guest feedback and complaints in a professional and positive manner
- Some operational duties may include assistance with guest luggage and room drops.
About you: As a Guest Services Assistant, you will be passionate about delivering exceptional hospitality and creating positive experiences for every guest. You’ll thrive in a fast‑paced environment and enjoy being part of a collaborative team. You will also have:
- A warm, welcoming and professional approach to guest service
- Excellent communication and interpersonal skills
- Strong organisational skills with good attention to detail
- Confidence in handling guest enquiries, bookings and requests
- Ability to remain calm and composed under pressure
- A proactive and solutions‑focused attitude
- Strong teamwork skills and the ability to build positive relationships across departments
- Basic IT skills and confidence using reservation or booking systems
Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey. You’ll meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- In‑house company interactive employee communication APP
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Well‑being App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- Contributions to a pension plan
After 3 months you’ll also receive:
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested in the role, we look forward to hearing from you!
Guest Services Assistant in Inverurie employer: The Monogram Collective
Meldrum House Hotel is an exceptional employer that prides itself on delivering the finest Scottish hospitality, offering a vibrant work culture where teamwork and personal growth are at the forefront. With competitive pay, extensive employee benefits including 29 days of holiday, training from day one, and unique perks like discounted stays and spa treatments, you will thrive in a supportive environment that values your contributions and celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Inverurie
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Monogram Collective. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Monogram Collective
Don't be shy about reaching out to The Monogram Collective directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Assistant in Inverurie
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Monogram Collective and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Monogram Collective
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
