At a Glance
- Tasks: Provide warm, friendly service and ensure seamless guest check-in/out.
- Company: Meldrum House Hotel, known for its Scottish hospitality and unique features.
- Benefits: 29 days holiday, training, gym access, discounts, and more.
- Other info: Opportunities for growth in a vibrant, supportive environment.
- Why this job: Join a fun team, meet great people, and create memorable experiences for guests.
- Qualifications: Excellent organisational skills, customer service attitude, and a friendly personality.
The predicted salary is between 40000 - 40000 £ per year.
Why join Meldrum House Hotel?
Due to our ongoing popularity and commitment to excellence and innovation, we’re looking to increase our team with the addition of a Hotel Receptionist.
We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests.
Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland’s top 100. 51 luxurious bedrooms and several diverse event spaces, including a ballroom with breathtaking views and the outdoor Titan Sky Bar dome, allows us to cater for various celebratory occasions by delivering excellence and a memorable experience.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- Referral bonus when your friends or family join the team.
- Contributions to a pension plan.
- Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
The role
Meldrum House is no ordinary place.
Your role as Hotel Receptionist is to provide a warm, friendly and efficient service to our guests.
Always ensuring the greatest service standards are delivered at all times and exceed our guests' expectations.
As the first and often the last point of contact for guests, you will be integral in the guest’s journey with us.
Joining the dedicated Reception department, you will
- Greet our guests with a friendly hello and a warm welcome.
- Ensure that the guest check in/out procedure is seamless.
- Provide accurate information to guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Welcoming all guests attending events and dining facilities to the hotel and directing them to where they want to go.
- Answer phone calls and email enquiries which can include bedroom and dining bookings.
- Providing timely and concise information to other departments when required in relation to hotel operations.
- Create brilliant customer service and a fun environment to promote guest loyalty
- Embrace every opportunity to create extra special moments for our guests to provide a personal experience.
About you
As a Hotel Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards.
This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay.
You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
You will also
- Deliver excellent standards
- Uses initiative
- Have a customer service attitude
- Can multi-task and organise a variable workload
- Hold a genuine desire to provide a Warmer Welcome to our guests
We will provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career.
So, whatever your vibe, our family can never be too big, there is a place here for you.
We have one ask - that you bring your personality, ideas, and spark.
Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
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Guest Service Assistant in Inverurie employer: The Monogram Collective
The Monogram Collective in Inverurie is an exceptional employer, offering a vibrant work environment where creativity flourishes under the guidance of an award-winning Head Pastry Chef. With competitive pay, 29 days of holiday, and ample opportunities for professional development, we are dedicated to nurturing talent and fostering a culture of excellence in our luxury accommodations and event spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Inverurie
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Monogram Collective. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Monogram Collective
Don't be shy about reaching out to The Monogram Collective directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant in Inverurie
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Monogram Collective and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Monogram Collective
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
