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- Tasks: Manage programme operations, ensuring smooth delivery and efficient workflows.
- Company: Join the Mller Institute, a top-notch provider of executive education at Cambridge.
- Benefits: Enjoy perks like gym access, birthday leave, and opportunities for career growth.
- Why this job: Be part of a dynamic team shaping future leaders in an innovative environment.
- Qualifications: Strong project management skills and experience with workflow systems are essential.
- Other info: This is a full-time, permanent role with a salary of £33,000 - £38,000.
The predicted salary is between 27500 - 32000 £ per year.
Salary: £33,000 - £38,000 p.a. (depending on experience) + benefits
Contract: Full-time, Permanent
About Us
The Mller Institute is a world-class executive education and leadership development provider, and part of Churchill College, University of Cambridge. We design and deliver impactful learning experiences for leaders at all levels, working across industries to shape the future of leadership and innovation.
As part of our growing Executive Education team, we are looking for a Programme Operations Manager to drive workflow efficiency and ensure seamless programme delivery. If you have a passion for process management and a talent for coordinating resources in a dynamic environment, we'd love to hear from you!
About the Role
The Programme Operations Manager will play a key role in ensuring the smooth operation of our executive education programmes. Working closely with Programme Designers, Programme Delivery Managers, and the Sales team, you will oversee workload distribution, resource allocation, and workflow efficiency. You will lead the use of Monday.com as our workflow management system, ensuring projects are planned, assigned, and tracked effectively. This role requires strong project management skills, an eye for detail, and the ability to manage multiple deadlines and priorities within a fast-paced environment.
Key Responsibilities
- Workload & Resource Management
- Collaborate with the Sales team to assess incoming programme demands and allocate work accordingly.
- Assign tasks to Programme Designers and Programme Delivery Managers, ensuring balanced workloads and meeting deadlines.
- Track programme progress and provide regular workload capacity updates to management.
- Project & Workflow Coordination
- Lead and optimise the use of Monday.com as the primary workflow management system.
- Monitor project timelines, identify bottlenecks, and proactively reallocate resources.
- Train team members on best practices for using workflow management tools.
- Financial Administration
- Track programme spend and support budget management to ensure cost efficiency.
- Provide financial reports to leadership on budget utilisation and forecasted spend.
- Stakeholder Coordination & Communication
- Act as the key liaison between Sales, Programme Design, and Programme Delivery teams.
- Facilitate structured communication around deadlines, priorities, and resourcing challenges.
- Lead regular check-in meetings to ensure programme progress and alignment.
- Operational & Logistical Support
- Oversee documentation, resource tracking, and logistical coordination for executive education programmes.
- Support continuous improvement initiatives by refining processes and optimising efficiency.
About You
We are looking for an organised and proactive professional with a passion for workflow and resource management. To succeed in this role, you will need:
- Strong project management and organisational skills
- Experience managing workflow systems (e.g., Monday.com, Asana, Trello, Smartsheet)
- Excellent stakeholder management skills, with the ability to influence without direct authority
- A solutions-focused approach to problem-solving and resource allocation
- Financial literacy and experience tracking budgets
- The ability to prioritise multiple deadlines in a fast-moving environment
Desirable but not essential: Project management certification (e.g., PRINCE2, PMP, Agile).
Why Join Us?
At the Mller Institute, we offer:
- A dynamic and intellectually stimulating environment at a world-leading executive education provider
- Opportunities for career growth and professional development
- A supportive team that values collaboration and innovation
- Benefits including parking, gym access, lunch when working on-site, an extra day off on your birthday, and more
If you are passionate about optimising workflow and resource management in a high-impact environment, we would love to hear from you!
*** Please note that we are unable to offer sponsorship for this position. Candidates must possess the legal right to work in the UK ***
Programme Operations Manager employer: The Moller Institute
Contact Detail:
The Moller Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Operations Manager
✨Tip Number 1
Familiarise yourself with Monday.com or similar workflow management tools. Since this role heavily relies on optimising the use of such systems, demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 2
Network with professionals in executive education or programme management. Engaging with individuals in these fields can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed resources and workflows in previous roles. Highlighting your experience with balancing workloads and meeting deadlines will demonstrate your suitability for the Programme Operations Manager position.
✨Tip Number 4
Showcase your financial literacy by being ready to discuss budget management experiences. Understanding how to track programme spend effectively is crucial for this role, so be prepared to share relevant examples.
We think you need these skills to ace Programme Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and workflow systems. Emphasise any previous roles where you managed resources or coordinated teams, especially in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for process management and detail how your skills align with the responsibilities of the Programme Operations Manager role. Use specific examples to demonstrate your ability to manage multiple deadlines and improve workflow efficiency.
Highlight Relevant Skills: Clearly outline your experience with workflow management tools like Monday.com, Asana, or Trello. Mention any project management certifications you hold, as well as your financial literacy and experience with budget tracking.
Showcase Stakeholder Management Experience: Provide examples of how you've successfully communicated and collaborated with various stakeholders in previous roles. Highlight your ability to influence without direct authority and how you've facilitated structured communication in past projects.
How to prepare for a job interview at The Moller Institute
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management, particularly in relation to workflow systems like Monday.com. Highlight specific examples where you've successfully managed multiple projects and met tight deadlines.
✨Demonstrate Stakeholder Management Abilities
Since the role involves liaising between various teams, share instances where you've effectively communicated and coordinated with different stakeholders. Emphasise your ability to influence without direct authority.
✨Prepare for Financial Discussions
As financial administration is a key responsibility, brush up on your budget management skills. Be ready to discuss how you've tracked programme spending and provided financial reports in previous roles.
✨Exhibit a Solutions-Focused Mindset
The interviewers will be looking for your problem-solving abilities. Prepare to discuss challenges you've faced in resource allocation or workflow management and how you approached these issues with a solutions-focused attitude.
