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- Tasks: Engage with clients and provide top-notch food and beverage service.
- Company: Join the Mller Institute, a leading venue for leadership development at Cambridge.
- Benefits: Enjoy free meals, 33 days off, health care cash plan, and social events.
- Why this job: Be part of a fun, professional team focused on quality and personal growth.
- Qualifications: Exceptional customer service skills and a friendly attitude are essential.
- Other info: No sponsorship available; right to work in the UK required.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for an experienced and customer focused individual to engage with our clients, and the team, through the provision of our high quality Food and Beverage service, with a desire to exceed our customers expectations at every opportunity. This includes buffet service, private dining and coffee stations. You will report to the Food and Beverage Manager.
Hours of work: Full time (38.5 hours inclusive of breaks), including early and late shifts, and some weekends
Salary: £25,145.31. (Plus overtime pay and an enhanced rate on Sundays)
Key responsibilities
- Working within the Food and Beverage team, you will carry out a wide variety of activities, with your key responsibilities to include:
- Ensuring agreed standards of service are maintained in all areas, and guests are treated in a professional and courteous manner at all times.
- Ensuring all areas where food and beverages are served are kept clean, tidy and hygienic.
- Laying and clearing of tables as appropriate to the particular service within the established standards.
- To regularly interact with clients during morning breaks, lunch and dinner, as appropriate, up selling facilities and services wherever possible.
- Ensuring stock levels are maintained using agreed procedures and that stock is rotated to maximise profit and quality of goods sold.
- Assisting the Duty Manager and Technical Services team with the servicing of our conference facilities, as and when required.
The above is not an exhaustive list of duties and may be subject to change due to organisational needs.
Ideal candidate
- You will be a committed and confident customer service professional looking for your next step within a unique environment.
Essential skills and experience
- Exceptional customer service skills.
- Professional and friendly attitude
- Ability to work both independently, and, as part of a team
- Strong organisational and time management skills
- Attention to detail
- Excellent interpersonal and communication skills
- Ability to multi task and work under pressure, remaining calm at all times
Desirable skills and experience
- Basic Food Hygiene certificate
- Previous experience in a similar environment
- Knowledge of Food Allergen policies
Benefits of working at the Mller Institute
- Pension
- Health Care Cash Plan
- Free meal provided each day
- 33 days of annual leave (including bank holidays)
- Your birthday off
- Social events throughout the year
- Cycle to work scheme
About the Mller Institute
The Mller Institute provides space and context for the development of current and future leaders through leadership development programmes. Programmes are delivered at our purpose-built, start-of-the-art conference venue within the ground of Churchill College, University of Cambridge. The Institute provides clients with meeting rooms, accommodation, catering and tech solutions to ensure all meetings and events are a success.
Our people are at the heart of everything we do, they are professional, enthusiastic, hardworking, fun, loyal and creative, with a positive mind-set around client engagement, support and service. If you would like to be part of a team that has a great story, is committed to quality, has clear growth strategies for the future and is focused on personal development, you are in the right place.
The Mller Institute is a wholly-owned subsidiary of Churchill College, University of Cambridge, and all of our profits are gift aided to the College to support the education of future leaders, the next generation.
Note: Sponsorship is not attached to this role. You will need a right to work in the UK, and you will be required to demonstrate this.
Food & Beverage Assistant in Cambridge employer: The Moller Institute
Contact Detail:
The Moller Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant in Cambridge
✨Tip Number 1
Familiarise yourself with the Mller Institute and its values. Understanding their commitment to quality service and client engagement will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've exceeded customer expectations, as this is a key aspect of the Food & Beverage Assistant role.
✨Tip Number 3
Prepare to discuss your ability to work under pressure and manage multiple tasks. The role requires strong organisational skills, so think of situations where you've successfully juggled responsibilities while maintaining high service standards.
✨Tip Number 4
If you have a Basic Food Hygiene certificate or knowledge of Food Allergen policies, make sure to mention it. This could set you apart from other candidates and demonstrate your commitment to maintaining safety and quality in food service.
We think you need these skills to ace Food & Beverage Assistant in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Food & Beverage Assistant role. Emphasise your ability to work under pressure and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to exceed expectations. Mention specific experiences that demonstrate your skills in a food and beverage environment.
Highlight Relevant Experience: In your application, be sure to mention any previous roles in food and beverage service or similar environments. Include details about your responsibilities and achievements that relate to the key responsibilities listed in the job description.
Show Enthusiasm for the Role: Convey your enthusiasm for working at the Mller Institute and how you align with their values. Mention your interest in contributing to a team that focuses on quality and client engagement.
How to prepare for a job interview at The Moller Institute
✨Showcase Your Customer Service Skills
As a Food & Beverage Assistant, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a high-quality service.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Think of instances where you've successfully collaborated with others, as well as times when you took initiative on your own. Highlighting this balance will show that you're adaptable.
✨Emphasise Attention to Detail
In the food and beverage industry, attention to detail is crucial. Prepare to discuss how you ensure cleanliness and hygiene in your work environment, as well as how you manage stock levels effectively. This will reflect your understanding of the role's responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responses to situations like handling difficult customers or managing multiple tasks under pressure. This will help you convey your problem-solving skills and ability to remain calm in challenging situations.
