At a Glance
- Tasks: Ensure guest safety and comfort while maintaining resort standards during overnight hours.
- Company: Join the vibrant team at The Mole Resort, a welcoming hospitality environment.
- Benefits: Enjoy competitive pay, discounts, and complimentary access to facilities.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Make a real difference in guests' experiences while working night shifts.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27315 - 27315 £ per year.
The Night Porter is responsible for ensuring the safety, security, and comfort of guests during overnight hours while maintaining the resort's high standards of presentation and service. The role combines security duties, customer service, preparation of public areas for the following day, and regular health and safety monitoring across the resort.
Key Responsibilities
- Guest Service
- Provide a warm, professional, and welcoming presence for guests during overnight hours.
- Assist guests with enquiries, requests, and concerns in a courteous and timely manner.
- Support late check-ins and early departures when required.
- Handle guest issues calmly and efficiently, escalating matters where necessary.
- Maintain excellent knowledge of resort facilities and services.
- Security
- Ensure the security of guests, staff, buildings, and resort grounds throughout the night.
- Monitor access points and challenge unauthorised individuals where appropriate.
- Respond promptly to security incidents, disturbances, or emergencies.
- Maintain accurate records of incidents, accidents, and unusual occurrences.
- Liaise with emergency services when required.
- Patrols and Site Monitoring
- Conduct regular patrols of the resort buildings, grounds, car parks, and other designated areas.
- Check that doors, windows, gates, and other access points are secure.
- Monitor the condition of facilities and report maintenance concerns.
- Identify and report suspicious activity or potential security risks.
- Public Area Preparation
- Prepare public areas for the following day's operations, ensuring the resort is presented to the highest standard.
- Arrange furniture and equipment in accordance with operational requirements.
- Ensure reception, lounges, meeting areas, corridors, and other guest-facing spaces are clean, tidy, and ready for use.
- Replenish guest supplies and promotional materials as required.
- Support housekeeping and operational teams with overnight setup duties.
- Health and Safety
- Carry out routine health and safety checks across the resort.
- Identify hazards and take appropriate action to minimise risks.
- Conduct fire safety checks, including emergency exits, alarm panels, and evacuation routes.
- Ensure compliance with company policies and relevant health and safety legislation.
- Report accidents, incidents, maintenance issues, and defects promptly.
- Assist in emergency situations, including evacuations and first aid incidents where trained.
- Operational Support
- Complete nightly checklists and administrative duties accurately.
- Assist with basic cleaning and housekeeping tasks as required.
- Support other departments to ensure smooth overnight operations.
- Ensure all areas of the resort remain safe, secure, and guest-ready at all times.
Person Specification – what are we looking for
Essential qualities
- Previous experience in a customer service, hospitality, security, or facilities role.
- Excellent communication and interpersonal skills.
- Ability to work independently and make sound decisions.
- Strong attention to detail and a proactive approach.
- Reliable, trustworthy, and discreet.
- Flexible approach to work and willingness to undertake a variety of duties.
- Ability to remain calm under pressure and respond effectively to emergencies.
Desirable experience
- Previous experience as a Night Porter or Night Auditor.
- First Aid qualification.
- Fire Warden training.
- Security experience or relevant certification.
- Knowledge of health and safety procedures within a hospitality environment.
Working Hours
Night shifts, including weekends and bank holidays. Typical shift pattern: 9:00 pm to 7:00 am, 4 days per week.
What’s in it for me?
- Competitive rates of pay, reviewed annually.
- Discounts available across a range of products from supermarket shopping to wellington boots!
- Local cinema and days out discounts.
- Employee Assistance Programme to help with life’s challenges.
- Complimentary use of pool and gym facilities.
- Substantial discount on food and drink on site.
- Restaurant and hotel discounts across the region.
- Attentive onboarding programme.
- Fantastic discounts across L+R Hotels.
We value each and every staff member so please come and join us, who knows where it will take you?
Night Porter employer: The Mole Resort
The Mole Resort is an exceptional employer, offering a vibrant work culture in the stunning Devon countryside. As a Kitchen Porter, you'll benefit from competitive pay, local product discounts, and complimentary access to spa facilities, all while enjoying ample opportunities for career progression through dedicated training programmes. Join our team and be part of a supportive environment that values teamwork and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Mole Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Mole Resort
Don't be shy about reaching out to The Mole Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Mole Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Mole Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
