Leisure Supervisor

About the Role

We're looking for a confident, enthusiastic and commercially minded Leisure Club Supervisor to join our team at The Mole Resort.

This is a hands-on leadership role, supporting the daily running of our leisure facilities while creating a welcoming, safe and enjoyable experience for our members and resort guests.

Working closely with the Head of Leisure, Wellness & Activities, you'll help lead the team, maintain excellent standards and play an active part in growing our leisure club membership and revenue.

We're looking for someone who leads by example, takes ownership and enjoys making a difference.

Key Responsibilities

Team Leadership & Daily Operations

• Support the day-to-day running of the leisure facilities, ensuring smooth operations and consistently high standards.

• Lead, motivate and support the leisure team, setting clear expectations and leading by example.

• Assist with team briefings, shift organisation, training and colleague development.

• Take ownership of operational issues, resolving them promptly and escalating where necessary.

Membership & Commercial Performance

• Actively promote leisure memberships, supporting new sales, renewals and member retention.

• Deliver engaging facility tours and follow up on membership enquiries to improve conversion.

• Build strong relationships with existing members, encouraging loyalty and identifying opportunities for growth.

• Promote additional resort experiences, including spa treatments, activities and other leisure services.

• Support the achievement of departmental revenue targets and monitor membership sales performance.

Member & Guest Experience

• Create a warm, welcoming environment where members and resort guests feel genuinely valued.

• Maintain excellent standards of cleanliness, presentation and service throughout the leisure facilities.

• Respond confidently and professionally to feedback, concerns and guest requests.

• Work closely with other resort departments to deliver a seamless guest experience.

Safety, Compliance & Facility Standards

• Ensure daily safety checks, pool and spa procedures and operational records are completed accurately.

• Support compliance with health and safety requirements, risk assessments and emergency procedures.

• Identify, report and follow up on maintenance issues, ensuring facilities remain safe and well presented.

• Support team training and maintain awareness of relevant qualifications and operating procedures.

About You

You'll be someone who enjoys working with people, takes pride in high standards and is ready to take responsibility.

Ideally, you'll bring:

• Experience in a leisure club, health club, hotel or similar hospitality environment.

• Previous supervisory experience, or the confidence and potential to take your first step into leadership.

• A genuine passion for guest service and building positive member relationships.

• Commercial awareness and enthusiasm for membership sales and revenue growth.

• Strong communication, organisation and problem-solving skills.

• A proactive, hands-on approach with excellent attention to detail.

• Flexibility to work shifts, including weekends.

Experience in pool operations, membership sales or relevant leisure qualifications would be an advantage.

Why Join The Mole Resort?

Set within 125 acres of beautiful North Devon countryside, The Mole Resort offers a distinctive leisure and hospitality experience for our guests and local members.

This is an opportunity to develop your leadership skills, contribute to the growth of our leisure club and become part of a team that takes genuine pride in what we do.

If you're ready to take the next step in your leisure career, we'd love to hear from you.