At a Glance
- Tasks: Keep our beautiful lodges and hotel rooms sparkling clean while interacting with guests.
- Company: Join The Mole Resort, a stunning getaway in Devon with exciting activities and delicious food.
- Benefits: Enjoy competitive pay, discounts on shopping, cinema, spa access, and flexible working options.
- Other info: Join us for a fantastic work experience in a beautiful location!
- Why this job: Be part of a supportive team that values your growth and offers career progression opportunities.
- Qualifications: A positive attitude and willingness to learn; no experience needed as training is provided.
Location: The Mole Resort, EX37 9HD
Salary: £12.71 per hour
Working Hours: 9am-3pm, 5 days a week (inc. weekends)
About The Mole Resort
Nestled within the rolling Devon countryside, The Mole Resort offers a distinctive blend of luxury accommodation, exceptional dining, and outdoor experiences. Surrounded by acres of natural beauty, we pride ourselves on delivering memorable guest experiences defined by comfort, quality, and attention to detail.
The Role
We are seeking a dedicated and detail-oriented Front of House Cleaner to join our team. This role plays a vital part in maintaining the immaculate presentation of our public spaces, ensuring every guest enjoys a welcoming, clean, and relaxing environment throughout their stay.
Key Responsibilities
As a Front of House Cleaner, you will:
- Maintain exceptional standards of cleanliness across all public areas, including lounges, reception spaces, and restrooms
- Ensure all areas reflect the high-quality presentation expected within a premium countryside resort
- Identify and report maintenance issues promptly and accurately
- Provide a professional and courteous presence when interacting with guests
- Safely use and maintain cleaning equipment and materials in accordance with guidelines
- Adhere to all Health & Safety regulations, including fire and hygiene standards
- Work collaboratively with other departments to support smooth day-to-day operations
- Take initiative in ensuring all assigned tasks are completed efficiently and to a high standard
About You
We are looking for individuals who bring:
- A positive, proactive attitude and strong work ethic
- Excellent attention to detail and pride in maintaining high standards
- Good communication skills and a friendly, approachable manner
- Flexibility and reliability in a dynamic hospitality environment
- The ability to work both independently and as part of a team
- A well-presented, professional appearance
Previous experience in a similar role is advantageous but not essential, as full training will be provided.
Why Join Us?
At The Mole Resort, we believe our people are key to delivering exceptional experiences. In return for your dedication, we offer:
- Competitive pay, reviewed annually
- Complimentary access to on-site spa facilities
- Staff discounts on food, drink, and accommodation
- Discounts with a variety of retail and leisure partners
- Employee Assistance Programme for wellbeing support
- Service charge share
- Staff meals and a comfortable on-site break area
- Flexible working arrangements
- Structured onboarding and ongoing development opportunities
- Access to exclusive employee discounts across L+R Hotels
Join Our Team
This is more than just a role—it’s an opportunity to be part of a growing team within a truly unique countryside destination. We are committed to supporting your development and helping you build a rewarding career in hospitality.
If you take pride in creating beautiful, welcoming spaces and enjoy working in a peaceful rural setting, we would love to hear from you.
Housekeeping Staff employer: The Mole Resort
The Mole Resort is an exceptional employer, offering a vibrant work culture in the stunning Devon countryside. As a Kitchen Porter, you'll benefit from competitive pay, local product discounts, and complimentary access to spa facilities, all while enjoying ample opportunities for career progression through dedicated training programmes. Join our team and be part of a supportive environment that values teamwork and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Staff
✨Tip Number 1
Familiarise yourself with The Mole Resort's values and customer service standards. Understanding their commitment to high-quality service will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your flexibility and willingness to learn by preparing examples from past experiences where you've adapted to new situations or taken on additional responsibilities. This will highlight your positive attitude, which is highly valued in this role.
✨Tip Number 3
Research common housekeeping practices and health and safety regulations relevant to the hospitality industry. Being knowledgeable about these topics will not only boost your confidence but also impress the hiring team with your proactive approach.
✨Tip Number 4
Prepare to discuss how you can contribute to a positive team environment. Think of specific instances where you've worked well with others or supported colleagues, as teamwork is essential in maintaining the high standards expected at The Mole Resort.
We think you need these skills to ace Housekeeping Staff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housekeeping or customer service. Emphasise any skills that align with the job description, such as attention to detail and teamwork.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the resort. Mention your positive attitude, willingness to learn, and commitment to high levels of customer service.
Highlight Relevant Skills:In your application, specifically mention skills like cleanliness standards, communication abilities, and flexibility. These are key traits the resort is looking for in a Housekeeper.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Mole Resort
✨Show Your Attention to Detail
As a Housekeeper, attention to detail is crucial. During the interview, highlight any experiences where you demonstrated this skill, whether in previous jobs or personal projects. Mention specific tasks that required meticulousness, such as cleaning or organising.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with guests, it's important to showcase your customer service abilities. Share examples of how you've positively engaged with customers in the past, and express your commitment to providing a friendly and professional experience.
✨Emphasise Your Teamwork and Flexibility
The role requires working both independently and as part of a team. Be prepared to discuss situations where you've successfully collaborated with others or adapted to changing work conditions. This will show that you're versatile and can thrive in different environments.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, or the resort's approach to guest satisfaction. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
