At a Glance
- Tasks: Prepare and maintain hot tubs, ensuring top-notch service for guests.
- Company: The Mole Resort offers a stunning Devon countryside experience with exciting activities and delicious food.
- Benefits: Enjoy competitive pay, discounts, complimentary spa access, and flexible working options.
- Other info: Opportunities for career growth in a beautiful location await you!
- Why this job: Join a vibrant team, learn new skills, and contribute to an exceptional guest experience.
- Qualifications: A positive attitude, customer service commitment, and some hot tub maintenance knowledge are essential.
The predicted salary is between 20000 - 28000 £ per year.
Maintenance Hot Tub Assistant
Location: @The Mole Resort
Salary: TBC
Hours: 40 hrs
Deadline to apply: End July 25
Here at The Mole Resort, formerly the Highbullen Hotel, we have launched a brand-new resort set in acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities.
As a Hot Tub assistant, you will be responsible for delivering an exceptional hot tub service to our guests ensuring maximum quality. To work with a positive attitude with hands on involvement. You will support the Accommodation Manager in making sure standards are kept high.
What will I be doing?
As a Hot Tub assistant at The Mole, you are responsible to prepare hot tubs for guest arrival ensuring hygiene and compliance standards are met. During days of turnover, assist with the upkeep and cleaning of all hot tubs. Keep in mind the guest experience and carry out all general routine and Hot Tubs maintenance. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Planning and preparing hot tubs for guest arrival.
- Assisting the guests with operational issues around hot tubs.
- Possessing knowledge and experience in the requirements for looking after a Hot Tub, including understanding the chemicals used and COSHH requirements.
- Adhering to operating procedures and working risk assessments to facilitate an efficient service to the business and our guests.
- Highlighting any stock requirements and reporting any major maintenance issues to the maintenance manager.
- Dealing with guests in a professional, friendly manner, anticipating their needs, and providing a maintenance service to exceed their expectations.
- Ensuring Health and Safety regulations, manual handling, and COSHH requirements are adhered to, and always working within health and safety resort policies.
- Communicating effectively with other departments, promoting the resort's facilities whenever possible and displaying positive teamwork.
- Complying with brand operating standards, attending and completing any required training, and acting on any reasonable request made by the management team.
- Complying with the hotel Health & Safety Policy, emergencies, evacuation, and security procedures, and behaving in line with the Company's environmental and energy-saving initiatives.
What are we looking for?
Maintenance and Hot Tub assistant at The Mole, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and willingness to learn.
- Good communication skills.
- Commitment to delivering high levels of customer service.
- Have a keen eye for detail.
- Possess knowledge/experience on the requirements for looking after a Hot Tub.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in a team.
What’s in it for me?
There’s plenty of perks when it comes to joining the Mole Resorts team which include:
- Competitive rates of pay, reviewed annually.
- Discounts available across a range of quality products from supermarket shopping to wellington boots!
- Local cinema and days out discounts.
- Employee Assistance Programme to help with life’s challenges.
- Complimentary use of spa facilities
- 50% Discount on food at the Resort
- Restaurant and hotel discounts across the region.
- Share of service charge
- Staff fully equipped rest area with staff meals
- Flexible working and shared holiday
- Attentive onboarding programme
- Fantastic discounts across L+R Hotels
We are in the process of building a team that we can develop through support and training to further your career, resulting in opportunities for progression in a fantastic location.
We value each and every staff member so please come and join us, who knows where it will take you?
Hot Tub Assistant employer: The Mole Resort
At The Mole Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture set in the stunning Devon countryside. As a Hot Tub Assistant, you'll enjoy competitive pay, flexible working arrangements, and numerous employee benefits, including discounts on food and spa access, all while contributing to a team dedicated to delivering outstanding guest experiences. We are committed to your professional growth, providing ample opportunities for career development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hot Tub Assistant
✨Tip Number 1
Familiarise yourself with hot tub maintenance and hygiene standards. Understanding the basics of chemical handling and COSHH regulations will not only boost your confidence but also show us that you're serious about the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with us. Whether it's through a phone call or in-person chat, showing a positive attitude and willingness to help will make you stand out.
✨Tip Number 3
Research The Mole Resort and its facilities. Being knowledgeable about our offerings and expressing genuine interest in our brand will impress us and show that you're a good fit for our team.
✨Tip Number 4
Be prepared to discuss how you can adapt to different work situations. Flexibility is key in this role, so think of examples from your past experiences where you've successfully adapted to changing circumstances.
We think you need these skills to ace Hot Tub Assistant
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Hot Tub Assistant. Familiarise yourself with the specific tasks mentioned in the job description, such as hygiene standards and guest interaction.
Tailor Your CV:Highlight any relevant experience you have in customer service or hot tub maintenance. Make sure to include specific examples that demonstrate your ability to meet the high standards expected by The Mole Resort.
Craft a Strong Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the resort. Mention your positive attitude, willingness to learn, and commitment to excellent customer service, as these are key traits they are looking for.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application will make a great first impression.
How to prepare for a job interview at The Mole Resort
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the resort. A positive attitude is key, especially in a customer-facing position like this one.
✨Demonstrate Your Knowledge
Familiarise yourself with hot tub maintenance and hygiene standards. Be prepared to discuss any relevant experience you have, particularly regarding chemical handling and COSHH regulations.
✨Highlight Teamwork Skills
Since the role involves working closely with other departments, be ready to share examples of how you've successfully collaborated with others in previous jobs.
✨Prepare Questions
Think of insightful questions to ask about the resort and the team. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
