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- Tasks: Prepare and maintain hot tubs, ensuring top-notch service for guests.
- Company: The Mole Resort offers a stunning Devon countryside experience with exciting activities and delicious food.
- Benefits: Enjoy competitive pay, discounts, complimentary spa access, and flexible working options.
- Why this job: Join a vibrant team, learn new skills, and contribute to an exceptional guest experience.
- Qualifications: A positive attitude, customer service commitment, and some hot tub maintenance knowledge are essential.
- Other info: Opportunities for career growth in a beautiful location await you!
The predicted salary is between 20000 - 28000 £ per year.
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Here at The Mole Resort, formerly the Highbullen Hotel, we have launched a brand-new resort set in acres of beautiful Devon countryside, jam-packed with delicious food, drinks, and a whole lot of exciting activities.
As a Hot Tub Assistant, you will be responsible for delivering an exceptional hot tub service to our guests, ensuring maximum quality. You will work with a positive attitude with hands-on involvement and support the Accommodation Manager in maintaining high standards.
What will I be doing?
As a Hot Tub Assistant at The Mole, your responsibilities include:
- Preparing hot tubs for guest arrival, ensuring hygiene and compliance standards are met.
- Assisting with the upkeep and cleaning of all hot tubs during turnover days.
- Carrying out routine maintenance and ensuring the guest experience is prioritized.
- Knowledge of hot tub requirements, including chemical handling and COSHH regulations.
- Following operating procedures and risk assessments to provide efficient service.
- Reporting stock needs and major maintenance issues to the maintenance manager.
- Dealing with guests professionally, anticipating needs, and providing excellent service.
- Adhering to Health and Safety regulations, manual handling, and COSHH requirements.
- Communicating effectively with other departments and promoting resort facilities.
- Complying with brand standards, attending training, and following management requests.
- Following the hotel’s emergency, evacuation, security policies, and environmental initiatives.
What are we looking for?
The ideal Maintenance and Hot Tub Assistant will demonstrate:
- A positive attitude and willingness to learn.
- A commitment to high customer service standards.
- Knowledge/experience in hot tub maintenance.
- Flexibility to adapt to different work situations.
- Ability to work independently or as part of a team.
What’s in it for me?
Joining The Mole Resorts team offers many perks, including:
- Competitive pay rates, reviewed annually.
- Discounts on products, cinema, days out, and more.
- Employee Assistance Programme.
- Complimentary spa access.
- 50% discount on food at the resort.
- Regional hotel and restaurant discounts.
- Share of service charge.
- Staff rest area with meals.
- Flexible working and holiday sharing.
- Opportunities for career development and progression.
We are committed to supporting and training our team members to grow professionally in a fantastic location. Join us and see where your career can take you!
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Hot Tub Assistant employer: The Mole Resort
Contact Detail:
The Mole Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hot Tub Assistant
✨Tip Number 1
Familiarise yourself with hot tub maintenance and hygiene standards. Understanding the basics of chemical handling and COSHH regulations will not only boost your confidence but also show us that you're serious about the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with us. Whether it's through a phone call or in-person chat, showing a positive attitude and willingness to help will make you stand out.
✨Tip Number 3
Research The Mole Resort and its facilities. Being knowledgeable about our offerings and expressing genuine interest in our brand will impress us and show that you're a good fit for our team.
✨Tip Number 4
Be prepared to discuss how you can adapt to different work situations. Flexibility is key in this role, so think of examples from your past experiences where you've successfully adapted to changing circumstances.
We think you need these skills to ace Hot Tub Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hot Tub Assistant. Familiarise yourself with the specific tasks mentioned in the job description, such as hygiene standards and guest interaction.
Tailor Your CV: Highlight any relevant experience you have in customer service or hot tub maintenance. Make sure to include specific examples that demonstrate your ability to meet the high standards expected by The Mole Resort.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the resort. Mention your positive attitude, willingness to learn, and commitment to excellent customer service, as these are key traits they are looking for.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application will make a great first impression.
How to prepare for a job interview at The Mole Resort
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the resort. A positive attitude is key, especially in a customer-facing position like this one.
✨Demonstrate Your Knowledge
Familiarise yourself with hot tub maintenance and hygiene standards. Be prepared to discuss any relevant experience you have, particularly regarding chemical handling and COSHH regulations.
✨Highlight Teamwork Skills
Since the role involves working closely with other departments, be ready to share examples of how you've successfully collaborated with others in previous jobs.
✨Prepare Questions
Think of insightful questions to ask about the resort and the team. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
