At a Glance
- Tasks: Lead and transform leisure, wellness, and activities at a premium family resort.
- Company: The Mole Resort, a stunning family-oriented destination in North Devon.
- Benefits: £35,000 salary, pension, meals, discounts, free Leisure Club access, and more.
- Other info: Join a dynamic team and make a real impact on guest experiences.
- Why this job: Shape unforgettable family experiences and drive commercial success in a beautiful setting.
- Qualifications: Proven leadership in leisure or hospitality, with a passion for family-focused service.
The predicted salary is between 35000 - 35000 £ per year.
Set within 125 acres of beautiful North Devon countryside, The Mole Resort is a premium family-orientated country destination, where fantastic accommodation, outstanding hospitality, wellness, leisure and outdoor adventure come together to create unforgettable experiences for guests of all ages. This is far more than a leisure management role. We're looking for an exceptional leader to transform one of the most exciting departments within The Mole Resort. As Head of Leisure, Wellness & Experiences, you’ll lead the future development of our leisure, fitness, wellness and activities offering, inspiring your team to deliver exceptional service while driving strong commercial performance and creating engaging, family-friendly experiences that keep guests returning year after year.
Working as part of our senior management team, you’ll take ownership of our Leisure Club, swimming pool, gym, wellness facilities, activities, memberships, seasonal experiences and community partnerships, ensuring every element contributes to both business success and an outstanding family guest experience.
Key Responsibilities- Commercial Performance & Growth
- Drive revenue growth across leisure, wellness, memberships, and guest experiences.
- Develop and implement commercially focused initiatives, including family packages, seasonal programmes, and partnerships.
- Manage budgets, control costs, and optimise profitability while maintaining exceptional guest standards.
- Analyse performance data to identify opportunities to increase occupancy, participation, and spend per guest.
- Contribute to wider resort strategy, ensuring leisure and experiences play a key role in overall commercial success.
- Team Leadership & Engagement
- Build, inspire and lead a high-performing, engaged team that delivers exceptional guest service.
- Foster a positive, inclusive and supportive culture aligned with the resort’s family-friendly values.
- Coach, develop and retain team members, creating clear pathways for growth and progression.
- Lead by example with a hands-on approach that motivates and empowers colleagues.
- Promote wellbeing, recognition and open communication across the department.
- Family-Focused Guest Experience
- Champion the resort’s identity as a welcoming, safe, and memorable destination for families.
- Design and deliver a diverse programme of family-friendly activities and experiences.
- Ensure all facilities and services meet the needs of guests of all ages, with a focus on enjoyment, safety and accessibility.
- Continuously enhance the guest journey to drive satisfaction, loyalty and repeat visits.
- Work closely with marketing to promote the resort’s unique family offering.
- Operational Excellence
- Ensure the smooth and compliant operation of all leisure and wellness facilities.
- Maintain the highest standards of health & safety, particularly in relation to children and family environments.
- Oversee staffing, rotas and resource planning to deliver efficient and high-quality service.
- Develop strong community and local partnerships to enhance the resort’s offering and reputation.
- Has proven leadership experience within a leisure, resort, hospitality or wellness environment.
- Is passionate about delivering outstanding, family-focused guest experiences.
- Has a strong commercial mindset and proven experience managing budgets and driving performance.
- Enjoys developing, engaging and inspiring high-performing teams.
- Is proactive, hands-on and leads by example with energy and enthusiasm.
- Pool Plant Operator Qualification
- RLSS Trainer/Assessor Qualification
- A sound understanding of leisure health & safety legislation, risk management and operational compliance
- £35,000 salary
- Company pension
- Meals on duty
- Friends & Family accommodation rates
- IHR Food & Beverage and resort discounts
- Free use of the Leisure Club
- Free on-site parking
- Perks and Benefit platform.
- Employee Assistance Programme
- The opportunity to shape one of the South West’s most exciting family country resort destinations
If you're looking for an opportunity to genuinely shape the future of a department — driving commercial success, building an engaged and motivated team, and creating memorable family experiences — we’d love to hear from you. Apply today and help create Devon’s most loved family countryside resort.
Head of Leisure & Activities employer: The Mole Resort
The Mole Resort is an exceptional employer, offering a vibrant work culture that prioritises family values and employee well-being. Located in the stunning North Devon countryside, we provide our team with opportunities for personal and professional growth, alongside competitive benefits such as a generous salary, pension scheme, and discounts on resort amenities. Join us to lead a passionate team in creating unforgettable experiences for families while enjoying the beauty of our surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Leisure & Activities
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Mole Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Mole Resort
Don't be shy about reaching out to The Mole Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Leisure & Activities
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Mole Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Mole Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
