At a Glance
- Tasks: Support the Housekeeping Manager in maintaining exceptional cleanliness and guest satisfaction.
- Company: The Mole Resort, a stunning countryside destination with diverse accommodation options.
- Benefits: Competitive pay, staff discounts, training opportunities, and a supportive team environment.
- Other info: Flexible hours with opportunities for career progression in a friendly atmosphere.
- Why this job: Join a passionate team and make a real impact on guest experiences in a beautiful setting.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
The predicted salary is between 28000 - 29500 £ per year.
The Mole Resort is a unique countryside destination offering self-catering lodges, cottages, hotel accommodation, leisure facilities, restaurants, and extensive outdoor experiences. We are seeking an enthusiastic, organised, and hands-on Assistant Housekeeping Manager to support the Housekeeping Manager in delivering exceptional cleanliness, presentation, and guest satisfaction across the resort.
The successful candidate will lead by example, assisting in the day-to-day management of the housekeeping team while ensuring all accommodation and public areas consistently meet the high standards expected of The Mole Resort. This role requires excellent attention to detail, strong leadership skills, and a passion for hospitality.
Key Responsibilities- Support the Housekeeping Manager in overseeing the daily housekeeping operation across hotel rooms, lodges, cottages, and public areas.
- Allocating resources correctly in line with business needs.
- Conduct regular inspections of accommodation and public areas to ensure cleanliness and presentation standards are maintained.
- Ensure all guest accommodation is prepared to the highest standard before arrival.
- Assist with planning and executing deep cleaning schedules and seasonal housekeeping projects.
- Monitor and maintain housekeeping supplies, linen stocks, amenities, and cleaning equipment.
- Supervise, motivate, and support the housekeeping team during daily operations.
- Assist with recruitment, induction, training, and development of housekeeping team members.
- Conduct team briefings and provide ongoing coaching to maintain performance standards.
- Support management of rotas, holiday requests, and staffing levels to meet business demands.
- Promote a positive, collaborative, and guest-focused team culture.
- Respond promptly and professionally to guest requests, feedback, and housekeeping-related concerns.
- Work closely with Reception, Maintenance, Reservations, and Operations teams to ensure seamless guest experiences.
- Ensure guest preferences and special requests are communicated and delivered effectively.
- Identify opportunities to enhance cleanliness standards and overall guest satisfaction.
- Ensure all housekeeping activities comply with company policies, health and safety regulations, and COSHH requirements.
- Conduct regular checks to ensure safe use and storage of cleaning chemicals and equipment.
- Report maintenance issues, health and safety concerns, and property damage promptly.
- Support sustainability initiatives and environmentally responsible housekeeping practices.
- Previous housekeeping supervisory or team leader experience within a hotel, resort, holiday park, or hospitality environment.
- Strong organisational and time management skills.
- Excellent attention to detail and commitment to quality.
- Ability to motivate and lead a team in a fast-paced environment.
- Good communication and interpersonal skills.
- Flexible approach to working hours, including weekends and bank holidays.
- Experience managing housekeeping operations across multiple accommodation types, including lodges, cottages, and hotel rooms.
- Knowledge of housekeeping management systems and property management software.
- COSHH and Health & Safety training.
- Experience in luxury hospitality or resort environments.
- Positive and proactive attitude.
- Strong leadership and people management skills.
- Professional appearance and conduct.
- High standards of cleanliness and presentation.
- Calm under pressure and able to prioritise effectively.
- Passionate about delivering exceptional guest experiences.
- Full-time, permanent position.
- Flexibility required to meet the operational needs of the resort.
- Includes weekends, bank holidays, and peak seasonal periods.
- Competitive pay.
- Staff discounts on resort facilities and accommodation.
- Training and development opportunities.
- Friendly and supportive team environment.
- Opportunities for career progression within the resort.
- Access to employee wellbeing and assistance programs.
- Staff meals during shifts.
We are looking to add further strength to our fantastic housekeeping team in the most beautiful countryside location.
Assistant Housekeeping Manager employer: The Mole Resort
The Mole Resort is an exceptional employer, offering a vibrant and supportive work culture in a stunning countryside setting. With competitive pay, staff discounts, and ample training and development opportunities, employees can thrive both personally and professionally while contributing to a team dedicated to delivering outstanding guest experiences. Join us to be part of a friendly environment that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housekeeping Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Mole Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Mole Resort
Don't be shy about reaching out to The Mole Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Housekeeping Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Mole Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Mole Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
