At a Glance
- Tasks: Support the Housekeeping Manager in maintaining cleanliness and guest satisfaction across the resort.
- Company: The Mole Resort, a stunning countryside destination with diverse accommodation options.
- Benefits: Competitive salary, staff discounts, training opportunities, and a supportive team environment.
- Other info: Flexible hours with opportunities for career progression in a vibrant resort atmosphere.
- Why this job: Join a passionate team and make a real impact on guest experiences in a beautiful setting.
- Qualifications: Previous supervisory experience in housekeeping and strong leadership skills required.
The predicted salary is between 28000 - 29500 £ per year.
The Mole Resort is a unique countryside destination offering self-catering lodges, cottages, hotel accommodation, leisure facilities, restaurants, and extensive outdoor experiences. We are seeking an enthusiastic, organised, and hands-on Assistant Housekeeping Manager to support the Housekeeping Manager in delivering exceptional cleanliness, presentation, and guest satisfaction across the resort. The successful candidate will lead by example, assisting in the day-to-day management of the housekeeping team while ensuring all accommodation and public areas consistently meet the high standards expected of The Mole Resort. This role requires excellent attention to detail, strong leadership skills, and a passion for hospitality.
Key Responsibilities
- Operational Management
- Support the Housekeeping Manager in overseeing the daily housekeeping operation across hotel rooms, lodges, cottages, and public areas.
- Allocating resources correctly in line with business needs.
- Conduct regular inspections of accommodation and public areas to ensure cleanliness and presentation standards are maintained.
- Ensure all guest accommodation is prepared to the highest standard before arrival.
- Assist with planning and executing deep cleaning schedules and seasonal housekeeping projects.
- Monitor and maintain housekeeping supplies, linen stocks, amenities, and cleaning equipment.
- Team Leadership
- Supervise, motivate, and support the housekeeping team during daily operations.
- Assist with recruitment, induction, training, and development of housekeeping team members.
- Conduct team briefings and provide ongoing coaching to maintain performance standards.
- Support management of rotas, holiday requests, and staffing levels to meet business demands.
- Promote a positive, collaborative, and guest-focused team culture.
- Quality & Guest Experience
- Respond promptly and professionally to guest requests, feedback, and housekeeping-related concerns.
- Work closely with Reception, Maintenance, Reservations, and Operations teams to ensure seamless guest experiences.
- Ensure guest preferences and special requests are communicated and delivered effectively.
- Identify opportunities to enhance cleanliness standards and overall guest satisfaction.
- Compliance & Health & Safety
- Ensure all housekeeping activities comply with company policies, health and safety regulations, and COSHH requirements.
- Conduct regular checks to ensure safe use and storage of cleaning chemicals and equipment.
- Report maintenance issues, health and safety concerns, and property damage promptly.
- Support sustainability initiatives and environmentally responsible housekeeping practices.
Skills & Experience (Essential)
- Previous housekeeping supervisory or team leader experience within a hotel, resort, holiday park, or hospitality environment.
- Strong organisational and time management skills.
- Excellent attention to detail and commitment to quality.
- Ability to motivate and lead a team in a fast-paced environment.
- Good communication and interpersonal skills.
- Flexible approach to working hours, including weekends and bank holidays.
Desirable
- Experience managing housekeeping operations across multiple accommodation types, including lodges, cottages, and hotel rooms.
- Knowledge of housekeeping management systems and property management software.
- COSHH and Health & Safety training.
- Experience in luxury hospitality or resort environments.
Personal Attributes
- Positive and proactive attitude.
- Strong leadership and people management skills.
- Professional appearance and conduct.
- High standards of cleanliness and presentation.
- Calm under pressure and able to prioritise effectively.
- Passionate about delivering exceptional guest experiences.
Working Hours
- Full-time, permanent position.
- Flexibility required to meet the operational needs of the resort.
- Includes weekends, bank holidays, and peak seasonal periods.
Benefits
- Competitive pay.
- Staff discounts on resort facilities and accommodation.
- Training and development opportunities.
- Friendly and supportive team environment.
- Opportunities for career progression within the resort.
- Access to employee wellbeing and assistance programs.
- Staff meals during shifts.
We are looking to add further strength to our fantastic housekeeping team in the most beautiful countryside location.
Assistant Housekeeping Manager employer: The Mole Resort - Management
The Mole Resort is an exceptional employer, offering a vibrant and supportive work culture in a stunning countryside setting. With competitive pay, staff discounts, and ample opportunities for training and career progression, we prioritise employee growth and wellbeing. Join our dedicated team and contribute to creating memorable guest experiences in a collaborative environment that values excellence and attention to detail.
Contact Details:
The Mole Resort - Management Recruitment Team
