Hot Tub Assistant

Location: @The Mole Resort

Salary: TBC

Hours: 40 hrs

Deadline to apply: End July 25

Here at The Mole Resort, formerly the Highbullen Hotel, we have launched a brand-new resort set in acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities. As a Hot Tub assistant, you will be responsible for delivering an exceptional hot tub service to our guests ensuring maximum quality. You will support the Accommodation Manager in making sure standards are kept high.

What will I be doing?

As a Hot Tub assistant at The Mole, you are responsible to prepare hot tubs for guest arrival ensuring hygiene and compliance standards are met. During days of turnover, assist with the upkeep and cleaning of all hot tubs. Keep in mind the guest experience and carry out all general routine and Hot Tubs maintenance. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Planning and preparing hot tubs for guest arrival.
• Assisting the guests with operational issues around hot tubs.
• Possessing knowledge and experience in the requirements for looking after a Hot Tub, including understanding the chemicals used and COSHH requirements.
• Adhering to operating procedures and working risk assessments to facilitate an efficient service to the business and our guests.
• Highlighting any stock requirements and reporting any major maintenance issues to the maintenance manager.
• Dealing with guests in a professional, friendly manner, anticipating their needs, and providing a maintenance service to exceed their expectations.
• Ensuring Health and Safety regulations, manual handling, and COSHH requirements are adhered to, and always working within health and safety resort policies.
• Communicating effectively with other departments, promoting the resort's facilities whenever possible and displaying positive teamwork.
• Complying with brand operating standards, attending and completing any required training, and acting on any reasonable request made by the management team.
• Complying with the hotel Health & Safety Policy, emergencies, evacuation, and security procedures, and behaving in line with the Company's environmental and energy-saving initiatives.

What are we looking for?

As a Maintenance and Hot Tub assistant at The Mole, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn.
• Good communication skills.
• Commitment to delivering high levels of customer service.
• Have a keen eye for detail.
• Possess knowledge/experience on the requirements for looking after a Hot Tub.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in a team.

What’s in it for me?

There’s plenty of perks when it comes to joining the Mole Resorts team which include:

• Competitive rates of pay, reviewed annually.
• Discounts available across a range of quality products from supermarket shopping to wellington boots!
• Local cinema and days out discounts.
• Employee Assistance Programme to help with life’s challenges.
• Complimentary use of spa facilities.
• 50% Discount on food at the Resort Restaurant and hotel discounts across the region.
• Share of service charge.
• Staff fully equipped rest area with staff meals.
• Flexible working and shared holiday.
• Attentive onboarding programme.
• Fantastic discounts across L+R Hotels.

We are in the process of building a team that we can develop through support and training to further your career, resulting in opportunities for progression in a fantastic location. We value each and every staff member so please come and join us, who knows where it will take you?