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For Companies At a Glance
- Tasks: Diagnose and repair mobile devices while providing top-notch customer support.
- Company: Join The Mobile Store, a leading mobile technology retailer since 2004.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team making a real difference in customers' lives.
- Qualifications: Customer service skills and a passion for mobile technology are essential.
- Other info: Flexible work environment with a focus on teamwork and innovation.
The predicted salary is between 24000 - 36000 £ per year.
Mobile Phone Technician & Customer Support
The Mobile Store Ltd is a leading mobile technology retailer and service provider, proudly serving customers across the UK since 2004. We are well-known for mobile phone and tablet repairs, premium accessories, and device sales. With high-traffic retail locations and advanced repair centres, we provide end-to-end mobile solutions. Our skilled technicians use genuine parts and cutting-edge tools to ensure top repair standards. At The Mobile Store, we aim to provide reliable, transparent, and efficient mobile services for individuals, businesses, and communities.
Role Description
This is a full-time on-site role for a Mobile Phone Technician & Customer Support based in Loughton. Daily tasks include diagnosing and repairing mobile phones and tablets, performing same-day screen replacements and diagnostics, and providing customer support. The role also involves troubleshooting issues, conducting preventive maintenance, and training customers on device usage. The technician will provide an outstanding level of customer service while maintaining the store’s standards and practices.
Qualifications
- Customer Service skills
- Maintenance & Repair skills, including diagnostic and repair of various mobile devices
- Ability to troubleshoot and resolve technical issues efficiently
- Capability of providing training and preventive maintenance
- Experience in a retail environment and knowledge of mobile technology is a plus
- Strong communication skills and a customer-focused attitude
- Flexibility to adapt to various tasks and work schedules
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Retail
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Mobile Phone Technician & Customer Support employer: The Mobile Store Ltd
Contact Detail:
The Mobile Store Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Phone Technician & Customer Support
✨Tip Number 1
Get to know the company! Research The Mobile Store and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since the role involves diagnosing and repairing mobile devices, brush up on your maintenance and repair techniques. You might even want to bring a few examples of your work to discuss during your interview.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've provided excellent support in the past. Remember, this role is all about helping customers, so demonstrating your ability to connect with them is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining The Mobile Store team. Don’t miss out on this opportunity!
We think you need these skills to ace Mobile Phone Technician & Customer Support
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your maintenance and repair skills in your application. We want to see how you can diagnose and fix mobile devices, so don’t hold back on sharing your experience!
Customer Service is Key: Since this role involves a lot of customer interaction, let us know about your customer service experience. Share examples of how you've provided outstanding support in the past – we love to hear those stories!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific tasks like troubleshooting or training customers that relate to the role. It shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re tech-savvy – a great trait for this role!
How to prepare for a job interview at The Mobile Store Ltd
✨Know Your Tech
Brush up on your knowledge of mobile devices and common issues. Be ready to discuss the latest models, repair techniques, and troubleshooting methods. This shows you’re not just a technician but someone who’s genuinely passionate about mobile technology.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved a customer's issue or went above and beyond to help them. This role is all about making customers happy, so highlight your people skills!
✨Practice Problem-Solving
Expect some technical questions or scenarios during the interview. Practice explaining how you would diagnose and fix common mobile phone problems. This will demonstrate your critical thinking and technical skills, which are crucial for the role.
✨Show Your Flexibility
The job requires adaptability, so be prepared to discuss how you handle changing tasks or schedules. Share examples from previous jobs where you successfully juggled multiple responsibilities or adapted to new challenges. This will show that you can thrive in a dynamic retail environment.
