At a Glance
- Tasks: Lead a vibrant team, drive sales, and deliver exceptional customer experiences.
- Company: The Mixing Jug, an independent coffee and juice bar in Marlow.
- Benefits: Up to £34,750 total package, including bonuses, tips, and staff discounts.
- Other info: Dynamic environment with real progression as we expand.
- Why this job: Join a passionate team and shape the future of our growing coffee shop.
- Qualifications: Experience in hospitality or retail, with strong leadership and coaching skills.
The predicted salary is between 28000 - 34750 £ per year.
£28,000 to £30,000 + up to £3,000 Bonus + Tip Share (around £1,750 a year) | Up to £34,750 total package | Full-time | Marlow | 37.5 hours/week
Love great service and building a team that takes pride in it?
The Mixing Jug is an independent juice and coffee bar on Marlow High Street.
We're looking for a hands-on Store Manager to lead a team of around 12, grow the sales and train every team member to The Mixing Jug standard.
Our systems for rotas, stock and daily handover are already in place, so your time goes on what matters: customers, sales and people.
- Salaried with a quarterly sales bonus
- One day a week focused on training, coaching and sales planning
- Real progression as we open more sites
- What you’ll get
- £28,000 to £30,000 a year, depending on experience
- Up to £3,000 a year bonus, paid quarterly on sales and performance targets
- Plus Tip Share (around £1,750 a year)
- Up to £34,750 total package
- 28 days holiday (including bank holidays) and workplace pension
- Access to a subsidised staff menu when on duty
- Staff discounts and team socials
The role
- Own the store's sales, spend per customer and weekly targets
- Know our menu inside out: the story behind it and the benefits of every drink, juice and bowl
- Coach the team on knowing the menu and guiding customers with confidence
- Lead the customer experience, with consistency and excellence in every cup
- Lead from the floor at peak times and set the standard for service, speed and drink quality
- Train every new starter through our training modules and sign them off on each station
- Run refresher training and coach in the moment during service
- Develop strong team members into future Team Leaders
- Manage team performance: probation and performance reviews, one to ones, and day to day performance conversations
- Manage labour and waste against targets using our rota and stock systems
- Support recruitment, from screening to trial shifts and onboarding
- Drive reviews and the customer experience that earns them
- Build local partnerships and run events, collaborations and seasonal launches
- Ensure excellence in compliance and health and safety, with a safe and comfortable environment for staff and customers
- How you’ll be measured
- Sales against target and last year
- Customer experience and mystery shop scores
- Budget and cost management
- Google rating and new reviews
- Training completion and station sign-offs
- Line check scores
- What we’re looking for
We hire on attitude first. You’re
- Passionate about great service, and gets the team excited about it
- A proven trainer and coach who brings new starters up to standard quickly
- Experienced leading a team of 10+ in coffee, hospitality or retail (1 year+)
- Reliable and accountable, with honest reporting (this matters a lot)
- Comfortable with systems and happy working from the numbers
- Calm under pressure and at your best when it’s busy
Barista skills are a plus. We’ll train you on our drinks and systems.
- The details
- 37.5 hours per week, salaried
- Around 30 hours a week leading shifts, plus one day a week focused on training, coaching and sales planning
- Shifts across weekdays and weekends, including some opens and closes
- Level 2 Food Hygiene (or willing to complete it in your first month)
- Applicants must be 18+ and have the right to work in the UK
- #J-18808-Ljbffr
Store Manager, Coffee Shop, Up To £35K Package in Marlow employer: The Mixing Jug
The Mixing Jug in Marlow is an excellent employer for those seeking a vibrant and supportive work environment. With a focus on quality and guest experience, employees enjoy a fast-paced atmosphere that fosters teamwork and camaraderie. The part-time weekend role offers flexibility for students or anyone looking to supplement their income, along with opportunities for additional shifts and personal growth within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager, Coffee Shop, Up To £35K Package in Marlow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Mixing Jug. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Mixing Jug
Don't be shy about reaching out to The Mixing Jug directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager, Coffee Shop, Up To £35K Package in Marlow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Mixing Jug and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Mixing Jug
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
