At a Glance
- Tasks: Join our Front Desk team as a Night Porter, ensuring guest satisfaction and hotel security.
- Company: The Mitre is a stunning hotel by the Thames, offering luxury dining and unique experiences.
- Benefits: Enjoy flexible scheduling, discounted rates, Wagestream access, and 28 days' holiday plus birthday off.
- Other info: Access to industry trips, masterclasses, and potential career progression within our group.
- Why this job: Be part of an exciting adventure in hospitality with opportunities for personal growth and development.
- Qualifications: No specific qualifications required; just bring your charm and dedication to guest service.
The predicted salary is between 20000 - 28000 £ per year.
We are looking for a fabulous Night Porter / Late Receptionist to join our Front Desk team at The Mitre, Hampton Court.
Our 40‑bedroom hotel has been transformed into glamorous restaurants, cocktail bars, enchanting river terraces, an orangery, an all‑day café, and even a quirky library for the most curious. Nestled on the banks of the Thames beside Hampton Court Palace, The Mitre offers riverside elegance just 40 minutes from Central London.
Benefits
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream – access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent – earn up to £1000.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards – lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 3.
- Compensation: Competitive salary
Responsibilities
- Provide limited food and drinks service to resident guests after hours.
- Check in any late arrivals and keep all Front of House areas clean and tidy.
- Ensure the hotel is locked up and all is safe and secure.
- Some minor admin/clerical duties including evening report daily.
- Be the responsible Person and enforce fire safety procedures.
- Liaise with emergency services where necessary.
- Set up breakfast for the hotel guests.
- Maintain a professional and high‑quality service environment at all times.
- Act as manager on duty for the hotel in absence of other senior managers, deal with complaints, problem solving, disturbances, special requests and any other issues.
- Show initiative and problem‑solving capabilities.
- Assist the day teams with preparation required for a successful operation.
- Monitoring and maintaining safety compliance standards to adhere to current legislation.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality – warm, charming, and polished.
So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Night Porter employer: The Mitre Hotel
At The Mitre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. Located by the picturesque Thames and just 40 minutes from Central London, our hotel provides not only competitive salaries and generous benefits but also ample opportunities for personal and professional growth through tailored training and development programmes. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and enjoy unique perks like discounted stays and industry experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with The Mitre's unique offerings, such as its restaurants and cocktail bars. This knowledge will help you engage with guests and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled difficult situations in previous roles. Being able to discuss these experiences will highlight your capability to manage challenges effectively.
✨Tip Number 3
Emphasise your commitment to safety and compliance standards. Familiarise yourself with fire safety procedures and other relevant regulations, as this will be crucial in demonstrating your readiness for the responsibilities of a Night Porter.
✨Tip Number 4
Network with current or former employees of The Mitre or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles that involved night shifts or front desk responsibilities, as this will show you understand the demands of the Night Porter position.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific skills such as problem-solving, attention to detail, and your ability to maintain a high-quality service environment, which are crucial for this position.
Showcase Your Personality:Since the role requires a warm and charming approach, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for providing excellent guest experiences, which aligns with The Mitre's values.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Night Porter.
How to prepare for a job interview at The Mitre Hotel
✨Dress to Impress
Make sure to present yourself in a polished and professional manner. Given the hotel's emphasis on luxury and elegance, your attire should reflect this style. A smart outfit will not only make a good impression but also show that you understand the hospitality industry.
✨Showcase Your Problem-Solving Skills
As a Night Porter, you'll need to handle various situations independently. Be prepared to discuss examples from your past experiences where you've successfully resolved issues or handled complaints. This will demonstrate your initiative and capability to manage challenges.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to learn about The Mitre and its offerings. Understanding the hotel's unique features, such as its restaurants and bars, will allow you to engage more meaningfully during the conversation and show your genuine interest in the role.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well within a team and your willingness to adapt to different situations. The role requires collaboration with day teams and flexibility in scheduling, so sharing relevant experiences will help illustrate your suitability for the position.
