At a Glance
- Tasks: Lead and grow key client relationships while delivering high-quality integrated campaigns.
- Company: Join Bray Leino, a creative agency with over 50 years of experience.
- Benefits: Enjoy hybrid working, generous leave, health insurance, and career development opportunities.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make an impact on one of the UK's most trusted brands, Post Office.
- Qualifications: Experience in senior client services or account leadership roles is essential.
The predicted salary is between 54000 - 66000 £ per year.
We're looking for an experienced Account Director to join the team at Bray Leino, leading and growing key client relationships, overseeing the delivery of high-quality integrated campaigns, and driving strong commercial performance across one of our largest and most high-profile accounts – Post Office.
Working within a collaborative team, you'll act as the central link between client and agency teams, bringing together strategy, creative and delivery to produce effective, insight-led work that delivers measurable business growth. Alongside leading multiple workstreams and senior stakeholder relationships, you'll take ownership of account performance, identify opportunities for growth and play an important role in developing and motivating a high-performing account team.
The role is hybrid with a London office base (minimum 3 days/week), but we're open to discussing individual flexibility needs.
About Bray Leino: Bray Leino is a full-service creative agency and part of The MISSION Group Plc. For more than 50 years, we've been driven by the belief we now call Create Better: finding better answers to complex business and marketing problems, creating better customer experiences and delivering better outcomes for ambitious brands. Today, more than 300 specialists bring together strategy, creativity, technology and media to help clients, across the UK and internationally, navigate change, unlock growth and turn ideas into effective work at scale.
At Bray Leino we bring recognised depth to retail, automotive, food & drink, industrial B2B, healthcare, and professional, financial & utility services, where specialist knowledge leads to more effective thinking, creativity and results.
About Post Office: Post Office is one of Bray Leino's largest and most high-profile accounts, placing us at the centre of one of the UK's most recognised and trusted brands. As lead creative agency, we drive the brand's strategy, creative vision and end-to-end production across owned and paid channels including advertising, social, digital, in-branch, customer experience, web and email communications.
- Act as the senior client lead, building strong, trusted stakeholder relationships
- Lead the end-to-end delivery of integrated campaigns across multiple workstreams
- Develop a deep understanding of client businesses, commercial priorities, performance, and competitors
- Manage the development of creative briefs and communications strategies
- Translate client objectives into clear direction for internal teams
- Work closely with planning, creative and specialist teams to deliver high-quality, effective work
- Ensure all work is delivered on time, on brief, and on budget
- Take ownership of account commercial performance, including budgeting, forecasting, and profitability
- Identify and drive account growth opportunities, including upsell and cross-sell
- Coordinate internal teams and partners to ensure seamless delivery
- Forward plan resources to support efficient delivery
- Lead client meetings, presentations, and reviews
- Build proactive account plans and add value beyond incoming briefs
- Mentor and develop team members, fostering a high-performance culture
- Manage upwards and maintain clear senior stakeholder communication
Skills & Experience: We're looking for someone with strong experience in a senior client services or account leadership role within an agency or similarly fast-paced marketing environment. A strong track record of managing and growing senior client relationships. Experience independently leading significant accounts, complex campaigns and multiple workstreams. Excellent commercial acumen, with experience managing budgets, forecasts, scopes and account profitability. A proven ability to identify and convert account growth, cross-sell and business development opportunities. Strong strategic thinking and the ability to translate business objectives into clear marketing and communications strategies. Excellent communication, presentation and storytelling skills, with the ability to influence senior stakeholders. Experience leading negotiations and navigating difficult client conversations. Strong project and delivery management skills, with the ability to maintain quality, efficiency and attention to detail across multiple priorities. An understanding of governance, compliance and risk management within client delivery. A proactive and commercially minded approach, with the ability to identify opportunities for innovation and continuous improvement. Strong leadership skills, with experience coaching, mentoring and developing account managers, executives and wider teams. A collaborative approach and the ability to build strong relationships across creative, strategy, delivery and specialist disciplines.
Benefits: We believe our team does their best work when they feel supported, valued and fulfilled. That's why we offer a comprehensive benefits package and development opportunities, including:
- Hybrid working model (3 days in office, 2 days remote), with flexibility needs open to discussion
- 25 days per annum, plus 8 Bank Holidays and your birthday day off
- Workplace pension with employer contributions
- Health insurance and life insurance
- Cycle to Work scheme
- Interest-free season ticket loan
- Christmas Club saving scheme
- Access to MISSION Discovery, our bespoke learning platform
- Room to Grow career development programme with regular coaching
- Wellbeing support including: Mental health first aiders
- 24/7 counselling and advice helpline
- Agency social events
- Open approach to flexible working conversations
We are proud to be a Disability Confident Committed (Level 1) Employer and are committed to ensuring our recruitment process is inclusive and accessible to all.
Account Support Manager (Permanent) in London employer: The Mission Marketing Group
Bray Leino is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity thrives and employees are empowered to make a real impact. With outstanding training and career development opportunities, along with generous benefits such as a comprehensive medical cash plan and a share scheme, our London team is dedicated to nurturing talent and driving innovation in the heart of one of the UK's most dynamic cities. Join us to collaborate with top brands and be part of a community that values diverse perspectives and champions creative bravery.
Contact Details:
The Mission Marketing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Manager (Permanent) in London
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We think you need these skills to ace Account Support Manager (Permanent) in London
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As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
