Administrators for the Minster Centre Psychotherapy and Counselling Service (MCPCS) in London

About The Minster Centre and the Psychotherapy and Counselling Service

The Minster Centre is one of Europe’s leading integrative psychotherapy and counselling training institutes. We are a charity with a long-held commitment to helping people in distress through talking therapies. We train diverse and experienced people as professional therapists to do this work. The Minster Centre Psychotherapy and Counselling Service (MCPCS) offers affordable individual counselling and psychotherapy, provided by our trainee therapists, to adults (18 yrs+) suffering from a range of emotional difficulties.

Overview of the role

We are seeking two organised, highly motivated and efficient individuals to fulfil the part-time roles of MCPCS Administrator. These are key roles within the MCPCS team, and you will be working alongside the Clinical Services Manager to ensure the smooth running of the service and support in its continuing development. The ideal candidates will be organised, self-motivated, IT literate (particularly proficient in Excel, Word & Outlook), have excellent interpersonal skills and the ability to work calmly and efficiently under pressure. In addition, they will be able to work autonomously on various tasks, work well within the team and with other colleagues within the Minster Centre. This is a great opportunity for individuals with relevant transferable skills to develop those skills further.

Duties and responsibilities

• Dealing with phone and email enquiries including potential MCPCS clients, existing clients, trainee therapists, clinical supervisors, other professional organisations and placement providers.
• Responding to new client enquiries via emailing of electronic Assessment Application Forms, assessing suitability of enquirer for service – asking for additional help when required from Clinical Services Manager.
• Making appointments with enquirer for assessment.
• Liaising with Independent Assessors to arrange assessment appointments, obtaining assessor availability calendars, providing assessment packs for facilitation of assessments, chasing and filing completed assessment reports, and providing any necessary training for assessors regarding assessment admin.
• Liaising with student services/reception and finance department and clients to manage and update client fees databases or spreadsheets, providing reports and ensuring all session fees are up to date and reporting on any missed payments weekly.
• Ensuring all electronic monitoring of monies are dealt with according to GDPR and financial procedures.
• Managing the Disclosure and Baring Service (DBS) checks for students, and Minster Centre (MC) members.
• Keeping and updating records of DBS information.
• Providing strong administrative support to the Clinical Services Manager.
• Providing regular detailed data information to the Clinical Services Manager, including reports from Charity Log or other electronic software and systems.
• Administer MCPCS processes and procedures by designing forms and records formats, ensuring they are available to students, supervisors and clients.
• Keeping data management up to date and archiving files as and when appropriate.
• Assisting Clinical Services Manager, and Deputy Director overseeing MCPCS, with additional tasks as and when requested.
• Provide information and support in assisting with student inductions into the MCPCS.
• Liaising with students and supervisors to ensure each student has submitted necessary evidence to work with clients.
• Ensuring all students regularly update information on their availability to MCPCS.
• Supporting students with processes and procedures of working with MCPCS and placement clients, closing client files at end of therapy alongside dealing with any interim requests and updates to client files and information.

This is not an exhaustive list of duties and responsibilities. The post holders may be required to undertake other duties which fall within the ambit of the role, in discussion with the Clinical Services Manager and Management Committee. The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act.

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. Please ensure that your cover letter demonstrates how you meet the essential criteria. You will be assessed on these criteria at interview if shortlisted, and through an exercise.

Essential

• Good communication skills, including a warm, welcoming, and friendly manner.
• Ability to speak to a range of service users: enquirers, clients, students and staff.
• A good command of written and spoken English.
• Ability to communicate information in a clear and concise manner, whilst maintaining approachability.
• Ability to handle possibly challenging situations on the phone.
• Willingness to learn including attending training relative to the role and service users where required.
• Proven organisational skills, with ability to prioritise work and meet deadlines.
• Knowledge and experience of Salesforce, Charitylog or Access databases and use of Excel.
• Proven knowledge of the use of Microsoft Office, Outlook and Explorer in an office environment.
• Proven ability to input data accurately.
• Proven ability to plan ahead and take initiative when required.
• Proven ability to learn new systems.
• Experience of working in a small, busy office.
• Experience of using databases to manage data (e.g. Access, Charity Log, Salesforce, MindBody).
• An enthusiastic and flexible approach to work.
• Conscientious and diligent.
• Ability to work in a multi-cultural setting and to appreciate and respect diversity and difference.
• A commitment to the Minster Centre’s ethos and values.
• Empathy with the needs of tutors and students in a vocational therapeutic environment.

Desirable

• Experience/understanding of the aims and benefits of psychotherapy and counselling.
• Understanding of data protection.
• Experience of office management.
• Experience of managing Disclosure and Baring Service (DBS) checks.
• Experience of Access or other Databases: to amend design and layout, generate reports, and analyse data.
• Experience of change management, service evaluation and service improvement.
• Experience of working in a mental health, counselling or psychotherapy environment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any convictions, cautions, reprimands and final warnings that are not protected on the form provided.

How to apply

Please apply by sending your CV, a covering email detailing how you meet the person specification and the monitoring forms available on our website or attached to this advert by 10am on Wednesday 1st July 2026 to Afua Pierre, HR & Governance Manager. We reserve the right to close this vacancy early if we receive sufficient applications for these roles. If you are interested, please submit your application as early as possible. For further information please contact Michelle Campbell, Clinical Services Manager by email.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQI+ community, care leavers, people with disabilities and those from other minoritised groups.

To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students.

A note about AI: We recognise the value of AI in helping to refine job applications; however, we prefer candidates to write their own personalised cover letters and CVs. AI software frequently generates applications that are generic, impersonal, or repetitive. At the Minster Centre, we appreciate authenticity – An application that has been primarily self-generated gives us an opportunity to assess your unique interpersonal skills and relevant experience.

We look forward to receiving your application!