At a Glance
- Tasks: Coordinate exciting events and create unforgettable experiences for clients at our stylish hotel.
- Company: Join a top-rated hospitality team that values diversity and employee wellbeing.
- Benefits: Enjoy discounted stays, extra holiday for your birthday, flexible hours, and free meals on duty.
- Other info: Great opportunities for personal growth and a supportive workplace culture.
- Why this job: Be part of a vibrant team and bring events to life in a dynamic environment.
- Qualifications: Exceptional customer service skills and a passion for creating outstanding guest experiences.
The predicted salary is between 30000 - 40000 £ per year.
JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL The Milner York is a stylish and welcoming hotel in the heart of York, known for its warm hospitality, dedicated team, and unforgettable guest experiences. As part of a vibrant and passionate group, we pride ourselves on creating a workplace where everyone can grow, belong, and be proud to deliver the best-loved stay in the city.
A Day in the Life of a Conferencing and Events Coordinator Reporting directly to the Conference Office Manager, no two days are the same in this dynamic and fast-paced role. As a Conferencing and Events Coordinator, you’ll be at the heart of our hotel’s commercial office team, playing a key part in delivering seamless, memorable experiences for every client. Your day will include:
- Managing New Enquiries: Responding promptly and professionally to incoming meetings and events enquiries, providing detailed information and tailored proposals that reflect each client’s needs.
- Showcasing the Venue: Conducting engaging show rounds for prospective clients, confidently presenting and promoting our beautiful hotel and versatile meeting spaces to secure new business.
- Event Coordination: Working closely with the Conferencing and Events Operations Team to ensure every detail is communicated clearly and executed flawlessly on the day of the event.
- Client Liaison: Building strong relationships with clients, understanding their vision and requirements, and guiding them through every stage of the planning process to ensure a smooth and enjoyable journey.
- Handling Queries: Managing client communications via phone and email, answering questions efficiently and ensuring all requests are handled with accuracy and professionalism.
What We’re Looking For We recruit primarily for personality and potential, but to thrive in the role of Conferencing and Events Coordinator, you will demonstrate:
- Exceptional customer service skills, with a genuine passion for creating outstanding guest experiences.
- Outstanding attention to detail, ensuring nothing is overlooked and every event runs seamlessly.
- Strong organisational and time-management skills, with the ability to prioritise effectively in a busy environment.
- Excellent communication skills, both written and verbal.
- A proactive, positive attitude and the ability to work collaboratively as part of a team.
If you’re enthusiastic, organised, and love bringing events to life, this could be the perfect role for you.
WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Commercial office incentive
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Reservations Team in York employer: The Milner
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. As a member of our Reservations Team at The Milner York, you will enjoy a range of benefits including discounted hotel rates, extra holiday for your birthday, and flexible working arrangements, all while contributing to unforgettable guest experiences in a stylish hotel at the heart of York. Join us and be part of a passionate team dedicated to personal growth and delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team in York
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Milner. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Milner
Don't be shy about reaching out to The Milner directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Team in York
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Milner and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Milner
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
