At a Glance
- Tasks: Lead a dynamic housekeeping team and ensure exceptional cleanliness standards.
- Company: Join The Milner York, a top-rated hotel known for its warm hospitality.
- Benefits: Enjoy discounted stays, extra holiday for your birthday, and flexible working arrangements.
- Other info: Be part of a supportive team that values diversity and personal growth.
- Why this job: Gain valuable leadership experience in a prestigious four-star hotel.
- Qualifications: Previous supervisory experience in housekeeping and strong leadership skills required.
The predicted salary is between 22950 - 28050 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL The Milner York is a stylish and welcoming hotel in the heart of York, known for its warm hospitality, dedicated team, and unforgettable guest experiences. As part of a vibrant and passionate group, we pride ourselves on creating a workplace where everyone can grow, belong, and be proud to deliver the best-loved stay in the city.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF AN ASSISTANT HOUSEKEEPING MANAGER As Assistant Housekeeping Manager, you will support the Executive Housekeeper in leading a busy housekeeping operation within one of York's most iconic hotels. You will play a key role in ensuring exceptional cleanliness standards, supporting the team and delivering an outstanding guest experience.
- Support the Executive Housekeeper in leading and supervising the housekeeping team, ensuring all bedrooms, public areas and back-of-house areas are maintained to the highest standards of cleanliness and presentation.
- Assist in organising and coordinating daily cleaning schedules, allocating tasks based on occupancy levels and operational requirements.
- Carry out regular inspections of guest rooms, public areas and facilities, ensuring quality standards are consistently achieved and any issues are addressed promptly.
- Support the recruitment, training, coaching and development of housekeeping team members to ensure exceptional performance and service standards.
- Monitor stock levels of cleaning products, linen and guest amenities, assisting with ordering and inventory management to prevent shortages.
- Support the management of the laundry operation, ensuring quality standards are maintained and linen availability meets business needs.
- Work closely with Front Office, Maintenance and other hotel departments to ensure rooms are available on time and guests receive a seamless experience.
- Assist with responding to guest requests and resolving housekeeping-related concerns in a professional and timely manner.
- Promote and maintain health, safety and COSHH compliance throughout the department, ensuring safe working practices are followed at all times.
- Support the Executive Housekeeper with departmental administration, rota management, payroll processes and cost control initiatives.
WHAT WE NEED FROM YOU:
- Previous experience in a housekeeping supervisory or management role within a hotel or hospitality environment.
- Strong leadership skills with the ability to motivate, coach and develop a diverse team.
- Excellent attention to detail and a passion for delivering exceptional cleanliness and presentation standards.
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
- Excellent communication and interpersonal skills with the confidence to build positive working relationships across departments.
- A sound understanding of health, safety, hygiene and COSHH requirements.
- Good administrative and IT skills, with experience of rota planning and stock management being advantageous.
- A proactive and hands-on approach, leading by example and supporting the team where needed.
- Flexibility to work a variety of shifts, including weekends, bank holidays and occasional evenings in line with business requirements.
- A positive attitude and a genuine commitment to creating memorable experiences for our guests.
WHY JOIN THE MILNER YORK? At The Milner York, we are proud of our heritage, our people and the exceptional guest experiences we deliver. This is an exciting opportunity to join a supportive team and gain valuable leadership experience within a prestigious four-star hotel. If you are passionate about hospitality, thrive in a fast-paced environment and are looking for your next challenge, we would love to hear from you. Apply today and become part of our Milner family. This is a fixed-term maternity cover position.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Assistant Housekeeping Manager in York employer: The Milner
The Milner in York is an excellent employer that values its team members by fostering a supportive and friendly work culture. With opportunities for personal growth and development, employees are encouraged to enhance their skills while contributing to creating memorable experiences for guests. The unique charm of working in a historic city like York adds to the rewarding nature of this role, making it an ideal place for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housekeeping Manager in York
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Milner. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Milner
Don't be shy about reaching out to The Milner directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Housekeeping Manager in York
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Milner and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Milner
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
