At a Glance
- Tasks: Lead hotel operations, inspire teams, and deliver exceptional guest experiences.
- Company: Join The Milner York, one of York's premier four-star hotels.
- Benefits: Competitive salary, annual bonus, 28 days holiday, and career progression opportunities.
- Other info: Be part of a supportive team that values your ideas and development.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Senior operational leadership experience in a comparable four-star hotel is essential.
The predicted salary is between 40000 - 50000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
The Milner York
Lead with purpose. Deliver exceptional hospitality. Inspire a passionate team.
At The Milner York, we believe exceptional hotels are built by exceptional people.
As one of York's most iconic four‑star hotels, we're proud of our rich heritage while embracing an exciting future.
We are seeking an experienced and passionate Hotel Manager to join our senior leadership team on a 12‑month fixed‑term contract to provide maternity cover.
This is an outstanding opportunity for an accomplished hospitality professional who thrives in a fast‑paced environment, leads from the front and is passionate about delivering memorable guest experiences through exceptional people and operational excellence.
From day one, you'll play a pivotal role in leading our operations and supporting the continued success of the hotel.
Please note: Due to the operational demands and seniority of this role, applications will only be considered from candidates with recent senior leadership experience within a comparable four‑star (or above) hotel, together with a strong operational Food & Beverage background.
Experience leading large hotel operations, including Rooms, Meetings & Events and Food & Beverage, is essential.
About The Milner York
Situated in the heart of the historic city, The Milner York is one of York's premier four‑star hotels, offering guests outstanding hospitality in an iconic setting.
Our hotel features
- 155 bedrooms
- Extensive Meeting & Events facilities
- Busy Restaurant and Bar
- Terrace Bar
- Garden Room lounge
- Leisure Club
The Role – Hotel Manager (12‑Month Fixed‑Term Maternity Cover)
Reporting directly to the General Manager, you'll be responsible for the day‑to‑day leadership of hotel operations, ensuring every department consistently delivers exceptional guest experiences while achieving strong commercial performance.
Working in partnership with the General Manager, you'll provide strategic and operational leadership across the hotel, driving performance, developing talent and embedding a culture of accountability, collaboration and service excellence.
This is a highly visible, hands‑on leadership role where you'll lead from the front, supporting your teams, engaging with guests and setting the standard every day.
Key Responsibilities
- Lead the day‑to‑day operation of the hotel across Rooms and Food & Beverage.
- Support the General Manager in delivering the hotel's commercial and strategic objectives.
- Directly manage, coach and develop Heads of Department.
- Drive exceptional guest satisfaction through consistent operational excellence.
- Lead, motivate and inspire teams to achieve outstanding results.
- Deliver effective succession planning and talent development across the hotel.
- Manage payroll, labour costs, budgets and departmental profitability.
- Identify opportunities to improve operational efficiency while maintaining exceptional guest service.
- Ensure compliance with company policies, brand standards and all statutory requirements.
- Foster a positive, inclusive culture where colleagues feel valued, supported and empowered to succeed.
About You
You'll be a confident, engaging and commercially minded hotel leader who is passionate about developing people and delivering outstanding hospitality.
To succeed in this role, you'll have
- Significant senior operational leadership experience within a comparable four‑star (or above) hotel.
- Previous experience as a Hotel Manager, Deputy General Manager or Operations Manager in a large, full‑service hotel.
- A strong Food & Beverage background is essential, including experience overseeing busy restaurants, bars, conferences, banqueting and events.
- A solid understanding of Rooms Division, ensuring seamless delivery across the entire guest journey.
- Experience leading large operational teams through Heads of Department.
- Strong commercial acumen with experience managing budgets, forecasting and driving profitability.
- A hands‑on leadership style with the flexibility to support operational teams whenever required.
- Excellent communication, coaching and relationship‑building skills.
- A proven track record of developing high‑performing teams and future leaders.
- A passion for delivering exceptional guest experiences and creating a positive workplace culture.
Why Join The Milner York?
This is a fantastic opportunity to make a real impact within one of York's leading hotels.
Although this is a 12‑month fixed‑term maternity cover, you'll become an integral part of our leadership team, helping to shape the guest experience, develop our people and deliver operational excellence throughout the contract.
At The Milner York, we invest in our people, celebrate success and believe that outstanding guest experiences begin with engaged and empowered colleagues.
You'll join a supportive leadership team where your ideas are valued, your development is encouraged and your contribution will make a lasting difference.
What We Offer
- Competitive salary
- Annual bonus scheme
- 28 days holiday including Bank Holidays
- Your birthday off with pay
- Happi Benefits platform
- Company pension
- Group‑wide hotel discounts
- Ongoing learning and development
- Career progression opportunities within a growing hospitality business
If you're an experienced hotel leader with a passion for operational excellence, exceptional Food & Beverage, and developing high‑performing teams, we'd love to hear from you.
Join The Milner York and lead with confidence during an exciting chapter in our journey.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
If at any point throughout our process you require reasonable adjustments, please contact.
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Hotel Manager in Copmanthorpe employer: The Milner
The Milner in York is an excellent employer that values its team members by fostering a supportive and friendly work culture. With opportunities for personal growth and development, employees are encouraged to enhance their skills while contributing to creating memorable experiences for guests. The unique charm of working in a historic city like York adds to the rewarding nature of this role, making it an ideal place for those seeking meaningful employment in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Copmanthorpe
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Hotel Manager in Copmanthorpe
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at The Milner
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at The Milner. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
