At a Glance
- Tasks: Manage and deliver unforgettable events while leading a dynamic team.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible working, and generous leave policies.
- Other info: Opportunities for career growth and a vibrant work culture await you.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Strong leadership, communication skills, and experience in event management required.
The predicted salary is between 30000 - 40000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A CONFERENCE & EVENTS OPERATIONS MANAGER AT OUR HOTEL
Event Operations
- Attend regular operations meetings to review upcoming events and discuss operational requirements with internal departments.
- Review event function sheets and client requirements provided by the Sales Team and ensure all operational requirements are in place.
- Oversee event setup, delivery, and breakdown across 11 event spaces.
- Act as the main operational contact during events and resolve any issues that arise.
- Ensure all departments are fully briefed on event requirements, timelines, room layouts, catering arrangements, and special requests.
- Identify potential operational challenges and implement solutions in advance of event delivery.
- Respond promptly and professionally to any operational issues, guest concerns, or last-minute changes.
- Ensure event spaces are prepared and reset in accordance with venue standards.
Weddings and Toastmaster Duties
- Support the smooth delivery of weddings and formal events.
- Act as Toastmaster when required, making announcements and coordinating key moments throughout the event.
- Liaise with couples, suppliers, and venue teams to ensure events run according to plan.
Team Management
- Support, supervise, and motivate the Events Team.
- Supervise event staff and allocate responsibilities effectively.
- Assist with staff recruitment, onboarding, and training.
- Deliver training sessions and maintain training records.
- Ensure team members understand company standards and procedures.
Administration
- Assist with preparing staff rotas and ensuring appropriate staffing levels for all events.
- Review and attest employee working hours, ensuring timesheets are accurate and submitted in line with payroll deadlines.
- Monitor labour costs and staffing efficiency in line with departmental budgets.
- Support the recruitment, onboarding, and retention of event team members.
Health & Safety
- Ensure all events are delivered safely and in line with company policies.
- Promote safe working practices and compliance across the team.
WHAT WE NEED FROM YOU
- Excellent organisational and planning abilities.
- Strong leadership and team management skills.
- Outstanding communication and interpersonal skills.
- Ability to remain calm and make effective decisions under pressure.
- Strong attention to detail and commitment to exceptional service delivery.
- Confident public-speaking skills and ability to act as Toastmaster for weddings and formal events.
- Experience managing rotas, timesheets, and workforce administration.
- Flexibility to work evenings, weekends, and public holidays.
- Hospitality or Events Management qualification.
- Previous wedding or conference venue experience.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Conference & Events Manager employer: The Milner
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and wellbeing. As a Conference & Events Manager, you'll enjoy a comprehensive benefits package, including flexible working arrangements, generous leave policies, and opportunities for professional development, all while being part of a team that is consistently recognised as one of the Top 30 Best Places to Work in Hospitality. Join us in creating memorable experiences in a supportive environment that values individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Milner. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Milner
Don't be shy about reaching out to The Milner directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Events Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Milner and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Milner
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
