Conference and Events Coordinator (Maternity Cover)

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR HOTEL

The Milner York is a stylish and welcoming hotel in the heart of York, known for its warm hospitality, dedicated team, and unforgettable guest experiences.

A Day in the Life of a Conferencing and Events Coordinator

Reporting directly to the Conference Office Manager, no two days are the same in this dynamic and fast‑paced role. As a Conferencing and Events Coordinator, you’ll be at the heart of our hotel’s commercial office team, playing a key part in delivering seamless, memorable experiences for every client. Your day will include:

• Managing New Enquiries: Responding promptly and professionally to incoming meetings and events enquiries, providing detailed information and tailored proposals that reflect each client’s needs.
• Showcasing the Venue: Conducting engaging show rounds for prospective clients, confidently presenting and promoting our beautiful hotel and versatile meeting spaces to secure new business.
• Event Coordination: Working closely with the Conferencing and Events Operations Team to ensure every detail is communicated clearly and executed flawlessly on the day of the event.
• Client Liaison: Building strong relationships with clients, understanding their vision and requirements, and guiding them through every stage of the planning process to ensure a smooth and enjoyable journey.
• Handling Queries: Managing client communications via phone and email, answering questions efficiently and ensuring all requests are handled with accuracy and professionalism.

What We’re Looking For

We recruit primarily for personality and potential, but to thrive in the role of Conferencing and Events Coordinator you will demonstrate:

• Exceptional customer service skills, with a genuine passion for creating outstanding guest experiences.
• Outstanding attention to detail, ensuring nothing is overlooked and every event runs seamlessly.
• Strong organisational and time‑management skills, with the ability to prioritise effectively in a busy environment.
• Excellent communication skills, both written and verbal.
• A proactive, positive attitude and the ability to work collaboratively as part of a team.

If you’re enthusiastic, organised, and love bringing events to life, this could be the perfect role for you.

WHAT WE OFFER

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1,000 per year
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Commercial office incentive

To learn more about our full benefits package, see our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please.