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- Tasks: Engage visitors, drive sales, and support exhibitions in a vibrant gallery setting.
- Company: Join The Mills Fabrica, a leader in sustainability and innovation.
- Benefits: Collaborative environment, skills development, and access to industry events.
- Why this job: Make a real impact on sustainable design while gaining hands-on experience.
- Qualifications: Passion for sustainability, strong communication skills, and retail experience preferred.
- Other info: Flexible hours and a dynamic team atmosphere await you!
The predicted salary is between 13 - 16 £ per hour.
The Mills Fabrica is a global platform dedicated to supporting start-ups innovating for sustainability and social impact within the techstyle and agrifood industries. Based in London and Hong Kong, The Mills Fabrica comprises an investment fund, co-working spaces, Fabrica X (innovation gallery & store), impact initiatives and partnerships. The Mills Fabrica is actively working to foster an ecosystem of innovators, who are committed to driving positive change for the planet.
We are seeking an enthusiastic and commercially minded part-time Retail & Gallery Assistant to be the welcoming face of Fabrica X innovation gallery and concept store. You will be the first point of contact for visitors, creating engaging, informative experiences through confident storytelling and excellent customer service. The role combines visitor engagement, retail sales, and hands-on support for exhibitions and events, helping to turn curiosity into meaningful connections and commercial outcomes.
This role suits someone passionate about sustainability and innovation, with strong communication and selling skills, who enjoys working with diverse audiences. The role operates on a flexible shift pattern across weekdays and weekends.
Core Responsibilities- Welcome visitors warmly and engage them through thoughtful, open-ended conversation.
- Confidently present Fabrica X exhibitions, concepts, and innovations to a diverse audience, from the general public to industry professionals.
- Respond to visitor questions clearly, accurately, and with enthusiasm, adapting your approach to different audiences.
- Deliver a high-quality retail experience by sharing the story, purpose, and value behind our products.
- Actively drive sales through confident recommendations, upselling, and cross-selling where appropriate.
- Support day-to-day retail operations, including stock management, visual merchandising, and point-of-sale processes.
- Contribute to achieving sales targets and identifying opportunities to improve commercial performance.
- Assist with events, workshops, and special activations, bringing energy and adaptability to busy periods.
- Assist with the delivery of exhibitions, external curations, partnerships, and events as required.
- Adapt to changing priorities and support the wider team with hands‐on tasks where needed.
- Maintain a clean, welcoming, and well‐presented gallery and retail environment.
- A genuine interest in sustainability, innovation, and at least one of the fashion or food industries, with a strong desire to learn.
- Comfortable engaging a wide range of visitors and building professional relationships with both the public and industry partners.
- Thrives in a fast‐paced environment, able to juggle priorities and work flexibly across weekdays and weekends.
- Positive, proactive, and happy to support across a variety of tasks, from sales to exhibition setup.
- Previous experience in retail or hospitality, with a natural ability to deliver excellent service and identify sales opportunities.
What We Offer:
- A collaborative and supportive work environment.
- Access to industry events and insights.
- Skills development in sustainable innovation retail and exhibitions.
- Close collaboration with Fabrica X Manager and wider team.
- Hands‐on experience within a sustainability‐focused organisation.
- Bank holidays off.
This is an exciting opportunity to contribute to a leading sustainability‐focused innovation hub. As part of the Fabrica X team, you'll grow in a dynamic environment while making a tangible impact on the future of sustainable design and retail.
How to Apply: Please send your CV and answers to the three questions below to viktoria.espelund@themillsfabrica.com with the subject line: Fabrica X Retail & Gallery Assistant – [Your Name]. Applications without answers to these questions will not be considered.
Application Questions- What questions would you ask a visitor to understand their interests within the first minute of meeting them?
- Please list your weekly availability, including weekdays, weekends, and any regular restrictions.
Fabrica X Retail & Gallery Assistant (London) employer: The Mills Fabrica
Contact Detail:
The Mills Fabrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fabrica X Retail & Gallery Assistant (London)
✨Tip Number 1
Get to know the company! Before your interview, dive into The Mills Fabrica's mission and values. Understanding their focus on sustainability and innovation will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your storytelling skills! As a Retail & Gallery Assistant, you'll need to engage visitors with confidence. Think about how you can share the stories behind the products and exhibitions in a way that captivates your audience.
✨Tip Number 3
Be ready to showcase your sales skills! Brush up on upselling and cross-selling techniques. Think of examples from your past experiences where you successfully engaged customers and drove sales – this will impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our community at The Mills Fabrica.
We think you need these skills to ace Fabrica X Retail & Gallery Assistant (London)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for sustainability and innovation.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail or customer service. We love seeing how your skills align with our mission at Fabrica X, so customise it to fit the role!
Answer the Questions Thoughtfully: Take your time with the application questions. Think about how you can engage visitors and what makes you passionate about sustainability. This is your chance to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Mills Fabrica
✨Know Your Stuff
Before the interview, dive deep into The Mills Fabrica's mission and values. Understand their focus on sustainability and innovation in the techstyle and agrifood industries. This knowledge will help you connect your passion for these areas with the role of Retail & Gallery Assistant.
✨Engage with Enthusiasm
Practice how you'll welcome visitors and engage them in conversation. Think of open-ended questions that can spark interest and show your ability to adapt your communication style to different audiences. Remember, storytelling is key!
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully driven sales or provided excellent customer service. Be ready to discuss how you can apply those skills to upsell and cross-sell products at Fabrica X.
✨Flexibility is Key
Since the role requires working across various shifts, be clear about your availability during the interview. Highlight your adaptability and willingness to support the team during busy periods, especially during events and exhibitions.