At a Glance
- Tasks: Be the friendly face of our company, assisting visitors and ensuring a smooth lobby experience.
- Company: Join an award-winning business process outsourcing firm with a vibrant team culture.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Join a team of over 1,500 associates and grow your career with us!
- Why this job: Make a real impact by providing excellent customer service in a dynamic setting.
- Qualifications: 2-5 years of receptionist experience and strong communication skills are preferred.
The predicted salary is between 18900 - 23100 £ per year.
Now is a great time to join our growing company!
The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job.
With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Lobby Appearance
- Front Desk Personnel are responsible for maintaining a pleasant, clean, and businesslike appearance.
Guest Activity
- The Front Desk Personnel will provide visitors, contractors, guests, and callers with professional, courteous and prompt assistance.
- Ensure everyone who enters the premises possesses a Rubrik badge (i. e. Employee, Temporary, Vendor, Guest Badge).
- Make sure visitors sign in using the visitor management system and complete the NDA (Non Disclosure Agreement)
- The Front Desk Personnel is responsible for notifying employees or contractors that they have guests waiting for them in the lobby.
- Manage commute and parking related questions and concerns.
- Prompt response to slacks and emails.
● Provide resolution and forwarding of voicemails and concerns. - Assist with mail and other deliveries throughout the day.
Administrative & Workplace Solutions Support
- Assist Facilities with special projects
- Update Building fob sheet when building security delivers them. Deliver them to the employee.
Safety & Security
- Lobby Personnel will ensure security policies and procedures are strictly enforced.
- Monitor security cameras and keep the global security operation center informed of issues.
- Manage Badging Program and communicate with HQ if any assistance is needed.
- Comply with employee Temporary badge policies.
- Maintain all key logs and ensure lobby cabinets, doors, and lockbox are secure at the end of the day.
- Assist with all access control issues
- Conduct Quarterly Access Control Audits
- Work with the Workplace team on parking for special events.
- Maintain lobby emergency reference information
- Understand evacuation protocols and assist the Emergency Response team
- Assist with annual building fire drills
- Assist with Annual Risk Assessment Process ● Conduct daily pass downs to the GSOC
- Manage facilities tickets as assigned.
Qualifications
Minimum of 2-5 years Receptionist related experience preferred with knowledge of commonly used Office Services procedures.
1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
Excellent customer service skills; must possess a "can do" attitude.
Excellent communication skills both verbal and written.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Attention to detail.
Receptionist in London employer: The Millennium Group
The Millennium Group (TMG) is an exceptional employer that values its employees and fosters a collaborative work culture. With over 30 years of industry success, TMG offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth within a dynamic environment in London. As a Senior Facilities Coordinator, you will play a crucial role in enhancing workplace efficiency while enjoying a supportive atmosphere that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Millennium Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Millennium Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Millennium Group:Your cover letter is your chance to shine! Tell us why you want to work at The Millennium Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Millennium Group!
How to prepare for a job interview at The Millennium Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
