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- Tasks: Assist patients and manage appointments in a busy GP clinic.
- Company: Friendly GP Surgery located in the heart of Stafford.
- Benefits: Competitive pay, six weeks holiday, plus Bank Holidays.
- Why this job: Join a supportive team and make a difference in patient care.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great transport links and a vibrant work environment.
The predicted salary is between 24000 - 36000 £ per year.
We are a very busy GP Surgery with 10,500 patients. We are open Mon-Fri 08:00-18:30 and some Saturdays.
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
- Process patient requests for appointments.
- Process repeat prescription requests.
- Initiate contact with and respond to requests from patients, team members and external agencies.
About the Practice: We are a busy friendly GP Surgery, we are based in the town centre of Stafford next to the town park, with plenty of transport links. We have three Partners and three salaried GPs and many other various clinicians and ARRs staff as well as an Admin Team.
Benefits: We offer a competitive hourly rate and also six weeks annual holiday plus Bank Holidays.
Front Desk & Patient Care Specialist – Busy GP Clinic employer: The Mill
Contact Detail:
The Mill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Patient Care Specialist – Busy GP Clinic
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on the GP surgery. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their busy environment.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Front Desk & Patient Care Specialist. Think about how you'd handle patient queries or appointment requests. This will boost your confidence and prepare you for real-life situations during the job.
✨Tip Number 3
Show off your people skills! In a busy GP clinic, communication is key. Be ready to demonstrate your ability to effectively signpost patients and manage calls. Share examples from your past experiences where you've excelled in customer service or teamwork.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our friendly team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows us you’re proactive and keen to be part of our practice!
We think you need these skills to ace Front Desk & Patient Care Specialist – Busy GP Clinic
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re excited about joining our busy GP clinic and helping our patients feel supported.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. Mention any previous roles in healthcare or customer service that showcase your ability to handle patient requests and work in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Mill
✨Know the Practice Inside Out
Before your interview, take some time to research the GP clinic. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you answer questions more effectively.
✨Prepare for Common Scenarios
Think about the types of situations you might encounter as a Front Desk & Patient Care Specialist. Prepare examples of how you would handle difficult patients, manage multiple phone calls, or process appointment requests efficiently. This will demonstrate your problem-solving skills.
✨Practice Your Communication Skills
Since you'll be dealing with patients and healthcare professionals, clear communication is key. Practise speaking clearly and confidently about your experience and how you can contribute to the team. Role-playing with a friend can help you feel more comfortable.
✨Show Your Team Spirit
This role involves working closely with various clinicians and admin staff. Be ready to discuss how you work in a team and support your colleagues. Share examples of past teamwork experiences that highlight your collaborative spirit and adaptability.
