At a Glance
- Tasks: Lead the team, ensure customer satisfaction, and craft delicious shakes.
- Company: MilkShake Factory, a family-owned business with a fun, community-focused vibe.
- Benefits: Competitive pay plus tips, employee discounts, and free milkshakes on shift.
- Other info: Be part of our new North Dallas location and help build something special.
- Why this job: Join a dynamic team and grow into management while enjoying tasty treats.
- Qualifications: Customer service experience required; leadership skills preferred.
The predicted salary is between 7 - 7 £ per hour.
Benefits
- Growth path to AGM
- Fun, team-oriented environment
- Tips average out between $4-$7/hour
- Family-owned business
- Free milkshake on your shift
- 40% Employee Discount
- Training & development
Who We Are
Milk Shake Factory has been perfecting handspun shakes and premium chocolates since 1914.
Our new Preston Valley location is locally owned and operated — and we're bringing the best milkshakes and chocolate North Dallas has ever seen.
No fryers. No grease. Just desserts, community, and a team worth showing up for.
The Role
You're the one who keeps the shift humming.
As Shift Supervisor, you lead the floor — opening, closing, coaching team members, and making sure every guest leaves happy.
You're not just following the recipe.
You're setting the standard.
What You'll Do
- Own your shift: open/close, floor leadership, and team direction
- Train, coach, and give real-time feedback to team members
- Drive sales through sampling, upselling, and genuine enthusiasm for the product
- Craft high-quality shakes, sundaes, and dipped chocolates to standard — every time
- Handle customer concerns with calm and professionalism
- Manage cash, food safety, and store organization with accuracy and care
- Keep the manager informed on team performance and anything worth flagging
What We're Looking For
- Previous customer service experience required; leadership or supervisory experience preferred
- You read the room — you can adjust the team based on how busy it is
- Strong communicator, calm under pressure, and reliable
- Cash-handling experience and attention to detail
- Flexible availability including weekdays, evenings, weekends, and holidays
- HS diploma or GED; able to stand for extended periods and lift up to 25 lbs
- Why This Job
- Chill dress code, great team, real community
- No grease and no fryers
- Grow into management — we promote from within and mean it
- Become a chocolate expert (seriously, other chocolate will never hit the same)
- Get in early - we're opening our first North Dallas location and you'd be part of building from scratch
Locally owned. Nationally backed. Come shake things up!
#J-18808-Ljbffr
Shift Supervisor in Preston employer: The Milk Shake Factory
At MilkShake Factory, we pride ourselves on being a family-owned business that fosters a fun, team-oriented environment where every employee is valued. With opportunities for growth into management, a chill dress code, and the chance to become a chocolate expert, our new Preston Valley location offers a unique workplace culture that prioritises community and employee satisfaction. Enjoy competitive pay, tips, and perks like a free milkshake during your shift and a generous employee discount while being part of a team that truly cares about delivering exceptional desserts and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Preston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Milk Shake Factory. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Milk Shake Factory
Don't be shy about reaching out to The Milk Shake Factory directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Supervisor in Preston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Milk Shake Factory and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Milk Shake Factory
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
