At a Glance
- Tasks: Lead and motivate the front office team while ensuring smooth hotel operations.
- Company: Join the luxurious Milestone Hotel & Residences, known for its exceptional service.
- Benefits: Earn £42,000 OTE, enjoy 28-36 days holiday, and free nutritious meals on duty.
- Other info: Enjoy fun events, discounts, and a supportive, inclusive workplace culture.
- Why this job: Make a real impact in a vibrant environment with excellent career growth opportunities.
- Qualifications: Experience in luxury hotels, strong leadership skills, and a passion for guest service.
The predicted salary is between 42000 - 42000 £ per year.
Location: The Milestone Hotel & Residences
Employment type: Full Time
Working pattern: 5 on 2 off
What's in it for you from day one:
- £42,000 OTE per annum plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home‑grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry‑cleaning services.
What's in it for you later:
- Cycle to work scheme which can save you up to 47% on the bike and equipment.
- Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross‑departmental training available within your property, because we know you’re a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!
Key Responsibilities of an Assistant Front Office Manager:
- Supporting the Front Office Manager in leading, motivating and developing the front office team.
- Ensuring smooth and efficient daily operations across reception, guest services and night operations.
- Acting as Manager on Duty during evenings, weekends and peak periods as required.
- Maintaining Forbes and Red Carnation service standards at all times.
- Overseeing guest journeys from arrival to departure, including VIPs and repeat guests.
- Handling guest feedback and complaints with professionalism, sensitivity and care.
- Working closely and effectively with concierge, housekeeping, reservations and food & beverage departments.
- Supporting training, performance management and development across the department.
What we are looking for:
- Previous experience as an Assistant Front Office Manager or Duty Manager within a luxury hotel environment.
- Strong leadership and organisational skills with a hands‑on approach.
- Exceptional communication and interpersonal skills.
- High attention to detail and a proactive, solution‑focused mindset.
- A genuine passion for delivering warm, personalised and intuitive guest service.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Front Office Manager in London employer: The Milestone Hotel and Residences
At The Milestone Hotel & Residences, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal growth and community engagement. With competitive salaries, generous holiday allowances, and a commitment to internal development—where 80% of our managers are promoted from within—you'll find ample opportunities to advance your career while enjoying unique perks like complimentary meals and discounted stays at our luxury hotels. Join us in creating memorable experiences for our guests while being part of a supportive team that celebrates diversity and fosters a sense of belonging.
Contact Details:
The Milestone Hotel and Residences Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and culture. We want to see how you align with our commitment to exceptional guest service and teamwork. Show us your passion for creating memorable experiences!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We love seeing your personality shine through, so don’t be afraid to share your unique experiences and how they’ve shaped your approach to guest service.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision!
We think you need these skills to ace Assistant Front Office Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Front Office Manager role. Highlight your previous experience in luxury hotels and any leadership roles you've held. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about guest service and how your proactive mindset aligns with our values. Be genuine and let your personality come through – we love a good story!
Showcase Your Communication Skills:As an Assistant Front Office Manager, communication is key. In your application, demonstrate your exceptional interpersonal skills. Whether it's through your writing style or examples of past experiences, show us how you connect with guests and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the perks and benefits we offer right there. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at The Milestone Hotel and Residences
✨Know the Hotel Inside Out
Before your interview, do some research on The Milestone Hotel & Residences. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated your team and ensured smooth operations.
✨Demonstrate Your Guest Service Passion
This role is all about delivering exceptional guest experiences. Be ready to discuss specific instances where you've gone above and beyond for guests. Share your approach to handling feedback and complaints, showcasing your professionalism and sensitivity.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the hotel's training programmes or how they maintain their high service standards. This shows your enthusiasm for the role and your commitment to personal and professional growth.
