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- Tasks: Provide top-notch support for devices and enhance workplace technologies.
- Company: Join a dynamic IT Operations team at Cabot Group.
- Benefits: Enjoy discounts, private health insurance, and more perks.
- Why this job: Make a real impact by keeping colleagues connected and productive.
- Qualifications: Experience in 2nd-line support and strong troubleshooting skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 30000 £ per year.
As a Desktop Engineer in our IT Operations team, you will be at the heart of delivering fast, high‑quality, customer‑focused support across the Cabot Group. You’ll keep our people connected and productive by resolving incidents, fulfilling requests, maintaining device standards, and constantly finding smart ways to enhance our workplace technologies.
Responsibilities
- Provide 2nd‑line support across sites, resolving incidents and service requests within agreed SLAs.
- Deliver hands‑on support for laptops, mobiles, peripherals, collaboration tools and workplace technologies, including VIP users when required.
- Support remote colleagues using modern device‑management and remote‑assist tools.
- Deploy and maintain standard device builds, applications and profiles using Intune/Endpoint Manager.
- Assist with patching, software updates and ensure devices meet security and compliance requirements.
- Maintain accurate asset records and support the full device lifecycle.
- Identify recurring issues, create knowledge articles and improve fix paths in collaboration with the Service Desk.
- Work within ITIL processes and support audits, stock checks and vulnerability management activities.
Qualifications
- Experience providing 2nd‑line desktop/EUC support in multi‑site or hybrid environments.
- Strong troubleshooting skills across laptops, desktops, mobile devices, peripherals and collaboration tools.
- Good understanding of networking fundamentals (Wi‑Fi, VPN, DNS, DHCP) and basic connectivity troubleshooting.
- Practical knowledge of modern device management, endpoint security and EUC best practices.
- Hands‑on experience with Microsoft 365, Windows 10/11, Intune/Endpoint Manager, Active Directory/Azure AD and configuration profiles.
- Experience maintaining accurate asset records and supporting device lifecycle processes.
- Familiarity with ITSM tools such as ServiceNow and working within ITIL processes.
- Comfortable supporting senior stakeholders, including VIP users, during high‑priority issues.
Salary & Location
Salary of up to £30,300 DOE. Perm Office role – Kings Hill, KENT, ME19 4UA.
Benefits
Enjoy a range of benefits including discounts and cash‑back on hundreds of high‑street shops, private health insurance, and additional perks.
EUC Engineer in Thames Ditton employer: The Midland
Contact Detail:
The Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer in Thames Ditton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to EUC support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. It’s a great way to demonstrate your hands-on experience with tools like Intune and Microsoft 365.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace EUC Engineer in Thames Ditton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EUC Engineer role. Highlight your experience with 2nd-line support, device management, and any relevant ITIL processes. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your troubleshooting skills. Give examples of how you've resolved incidents or improved processes in past roles. This will help us see your problem-solving abilities in action!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Midland
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Intune/Endpoint Manager. Be ready to discuss your hands-on experience with these tools, as well as your troubleshooting skills across various devices. The more confident you are in your technical abilities, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved incidents or service requests in the past. Think about times when you identified recurring issues and improved fix paths. This will demonstrate your proactive approach and ability to enhance workplace technologies, which is key for the role.
✨Familiarise Yourself with ITIL Processes
Since the company works within ITIL processes, it’s crucial to understand these frameworks. Brush up on your knowledge of ITSM tools like ServiceNow and be ready to discuss how you've supported audits and vulnerability management activities in previous roles. This shows that you can seamlessly integrate into their operations.
✨Prepare for VIP User Scenarios
Given that you'll be supporting senior stakeholders, including VIP users, think about how you would handle high-priority issues. Prepare to discuss your experience in providing exceptional support under pressure, as this will highlight your customer-focused mindset and ability to maintain productivity in challenging situations.