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- Tasks: Engage with customers to support their financial wellbeing through calls.
- Company: Prominent UK service provider focused on exceptional customer service.
- Benefits: Structured training, supportive team, flexible contract options.
- Why this job: Kickstart your career in customer service and make a real difference.
- Qualifications: Experience in retail, hospitality, care, or recent graduates welcome.
- Other info: Ideal for team players looking to grow in a rewarding field.
The predicted salary is between 24000 - 36000 £ per year.
A prominent service provider in the UK is seeking dedicated Call Centre Agents to deliver exceptional customer service. You will engage with customers through inbound and outbound calls, supporting their financial wellbeing.
We are looking for candidates with experience in retail, hospitality, or care, or recent graduates aiming to start a career in customer service. The role offers structured training, a supportive team environment, and options for 37.5 or 40-hour contracts, making it ideal for team players ready to grow in a rewarding field.
Financial Wellbeing Call Center Advisor in Telford employer: The Midland
Contact Detail:
The Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Wellbeing Call Center Advisor in Telford
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support financial wellbeing. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with friends or family. Focus on being clear, friendly, and professional – it’ll make a huge difference when you’re on the line with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Financial Wellbeing Call Center Advisor in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, especially if you've worked in retail, hospitality, or care. We want to see how your skills can support our mission of enhancing financial wellbeing!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about customer service and how you can contribute to our supportive team environment. Let us know what makes you a great fit for the role.
Showcase Your Communication Skills: As a Call Centre Advisor, communication is key! Use clear and concise language in your application. We appreciate candidates who can express themselves well, so don’t hold back on showing off your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Midland
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial wellbeing and customer service. Brush up on common financial terms and think about how you can help customers improve their financial situations. This will show that you're genuinely interested in the role.
✨Showcase Your Experience
Whether you've worked in retail, hospitality, or care, think of specific examples where you've provided excellent customer service. Prepare to share these stories during the interview to demonstrate your skills and how they relate to the role of a Call Centre Agent.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Call Centre Advisor, as you'll need to understand customer needs and concerns clearly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This shows that you’re engaged and serious about the position, plus it helps you determine if it's the right fit for you.
