Customer Consultant in Telford

Customer Consultant

Midland Credit Management, Inc.

Telford, United Kingdom

Permanent

Posting date: 2025-12-11T07:08:22.647Z

• Job Reference: 23505717
• Employment Type: Full time
• Salary: Competitive

Call Centre Agent, Telford, TF3 4NT. Orbit Credit Services is looking for Call Centre Agents to join our team in Telford on 19th January 2026. Salary: from £25,396 based on experience (on a 40‑hour contract). Operational Hours: shifts vary per client to be available Monday to Friday 8 am‑8 pm, Saturdays (1 in 3 per month). Flex on shifts for client needs between 8 am‑4 pm. 31 days holiday (pro rata) – including all bank holidays. Benefits include summer and Christmas parties, plus seasonal fun events, mandatory annual salary review and company‑funded health and wellbeing initiatives.

Location: Telford – TF3 4NT

Orbit Credit Services provides a range of debt services to our water clients, helping customers resolve their problems. Over 200 people work with us at our Telford office, located about 15 minutes from the train station and 10 minutes from the main bus station. We seek team players who bring enthusiasm, work ethic and an outlook on 5‑star customer service. Are you experienced in customer service in retail, hospitality, or care, or wish to start a career as a college leaver? Or are you experienced and looking for an exciting customer‑driven role?

As a Call Centre Agent at Orbit Credit Services you will support customers to achieve financial wellbeing. You will complete a 4‑week induction with a dedicated training team, then work with your team and leader on inbound and outbound calls, delivering exceptional service and building financial stability. You will handle calls from potentially vulnerable customers, providing solutions with care and empathy. You may choose a 37.5‑ or 40‑hour per week contract, with shift patterns depending on the client. If this sounds like you, please apply to join our rapidly expanding team.

Note: Diversity and inclusion are very important to us at Orbit. We value diverse talent and encourage a culture where everyone can be themselves. We are proud to announce that Encore Capital Group, which \’Wescot/Cabot/Orbit/DLC\’ is part of, is Great Place to Work‑Certified in Costa Rica, France, India, Portugal, the United Kingdom, and the United States.

At Orbit, we\’re regulated by our clients. Successful candidates must undergo a basic credit check and criminal background check. We cannot proceed to interview if a CCJ, IVA, or bankruptcy appears on a credit file, or if you do not have full right to work in the UK. CCATEL.