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- Tasks: Engage customers through calls, providing exceptional service and support for financial wellbeing.
- Company: Join a diverse and inclusive team at Orbit Credit Services.
- Benefits: Flexible contracts, comprehensive training, and opportunities for career progression.
- Why this job: Kickstart your career in customer service with a supportive and dynamic environment.
- Qualifications: Experience in customer service or a recent college leaver eager to learn.
- Other info: Be part of a Great Place to Work-Certified company that values diversity.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service. Are you working in a Customer Service environment in Retail or Hospitality, or in Care? Or a recent college leaver looking to kickstart your career in Customer Service? Or are you experienced in Customer Service and looking for a new exciting and rewarding customer-driven role to develop in?
As a Call Centre Agent at Orbit Credit Services, you will be supporting customers to achieve financial wellbeing. We have a dedicated Training team, supporting you in small training teams over your 4 weeks Induction. Once qualified, your exciting career step in role is fully structured with your new team members and leader.
Responsibilities:
- Engaging customers on inbound and outbound calls providing exceptional customer service to financial stability.
- Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
- Your training and progression after 4 weeks; move onto weekly shift patterns to support customers.
- Option of a 37.5 or 40 hour per week contract with shift patterns that depend on the client.
Qualifications:
- Experience in Customer Service in Retail, Hospitality, or Care, or recent college leaver seeking to begin a career in Customer Service.
- Ability to work in a regulated environment and undergo a basic credit check and criminal background check.
- Right to work in the UK.
- Strong teamwork, communication and empathy for customers.
Diversity and inclusion are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
Customer Consultant in Telford employer: The Midland
Contact Detail:
The Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and empathy, especially since you'll be supporting potentially vulnerable customers.
✨Tip Number 3
Show off your teamwork skills! Since they’re looking for team players, think of examples from your past experiences where you worked well in a team. Highlight how you contributed to achieving a common goal, especially in customer service settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the rapidly expanding team at Orbit.
We think you need these skills to ace Customer Consultant in Telford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service, whether it's from retail, hospitality, or care. We want to see how you've gone above and beyond for customers in the past!
Be Yourself: Diversity and inclusion are super important to us at StudySmarter. Don’t be afraid to let your personality shine through in your application. We’re looking for genuine team players who can bring their unique perspectives to our team.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A tailored application shows us that you’re really interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at The Midland
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially empathy and communication. Be ready to share examples from your past experiences in retail, hospitality, or care that showcase how you’ve handled challenging situations with customers.
✨Research the Company Culture
Take some time to understand Orbit Credit Services' values, especially their commitment to diversity and inclusion. Mentioning how you align with their culture during the interview can really set you apart and show that you’re a great fit for their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to demonstrate how you would handle a call with a potentially vulnerable customer. Practise responding with care and empathy, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the training process and career progression opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
