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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, managing check-ins and providing 5-star guest service.
- Company: Join Leonardo, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, meals at work, and a recognition scheme with vouchers for high street shops.
- Why this job: Be part of a vibrant team that values your ideas and offers clear paths for career progression.
- Qualifications: Bring your warm personality, organizational skills, and a passion for hospitality.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration!
The predicted salary is between 20000 - 30000 ÂŁ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Receptionist, you will:
- Be yourself!
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us !
Receptionist - Manchester employer: The Midland
Contact Detail:
The Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Manchester
✨Tip Number 1
Show your personality! As a Receptionist, being warm and friendly is key. Practice how you can convey your enthusiasm and approachability in conversations, even before the interview.
✨Tip Number 2
Familiarize yourself with the local area. Guests will appreciate your recommendations for places to visit or eat. Having this knowledge will demonstrate your commitment to providing excellent service.
✨Tip Number 3
Highlight your organizational skills during the interview. Think of examples where you've successfully managed multiple tasks at once, as this role requires juggling check-ins and guest inquiries.
✨Tip Number 4
Be prepared to discuss how you handle stressful situations. The role can be busy, so sharing your strategies for staying calm and effective under pressure will show you're ready for the challenge.
We think you need these skills to ace Receptionist - Manchester
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your warm and friendly personality is key. Make sure to convey this in your application by using a conversational tone and sharing personal anecdotes that highlight your customer service skills.
Highlight Relevant Experience: Emphasize any previous experience in hospitality or customer service roles. Detail specific responsibilities you had, such as managing check-ins and check-outs, to demonstrate your capability for the role.
Demonstrate Organizational Skills: Since the role requires top-notch organizational skills, provide examples of how you've successfully managed multiple tasks in a busy environment. This could include handling guest inquiries or coordinating schedules.
Express Enthusiasm for the Role: Convey your passion for hospitality and eagerness to contribute to the team. Mention why you want to work at Leonardo Hotels specifically and how you align with their values of being a bold team player.
How to prepare for a job interview at The Midland
✨Show Your Personality
As a Receptionist, your warm and friendly personality is key. Make sure to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Demonstrate Team Spirit
This role is all about being part of a vibrant team. Be prepared to discuss examples of how you've worked collaboratively in the past. Highlight your ability to support colleagues and contribute positively to a team environment.
✨Highlight Organizational Skills
Organizational skills are crucial for managing check-in and check-out processes. Be ready to talk about how you prioritize tasks and manage time effectively, especially in busy situations.
✨Prepare Local Recommendations
Guests will often seek your advice on local attractions. Research popular spots in Manchester and be ready to share your recommendations. This shows your enthusiasm for the city and your commitment to providing excellent guest service.
