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For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit, a supportive company focused on making a difference in people's lives.
- Benefits: Enjoy a competitive salary, flexible hours, and uncapped bonuses with 31 days holiday.
- Why this job: Make a real impact while enjoying the freedom of working independently outdoors.
- Qualifications: Must have a full UK driving licence, own car, and a clear criminal record.
- Other info: Great career growth opportunities with ongoing training and a friendly team environment.
The predicted salary is between 28665 - 35265 £ per year.
Start date: 13th April 2026
Location: Within a 90‑minute travel radius of your home (applicants must reside within Liverpool)
Salary: £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus. Earnings potential: Up to £35,265 per year (inclusive of car allowance).
Hours: Flexible, 40 hours per week (including peak shifts). No warranty work involved.
Do you:
- hold a full UK driving licence and have access to a vehicle?
- prefer working independently, outdoors, and engaging with people face‑to‑face?
- value flexibility and autonomy in your schedule?
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.
Key Responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non‑regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re‑engage customers with client services
- Educate customers about the potential consequences of non‑payment
- Use an Orbit‑supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role come from backgrounds in Sales, Military, or Police.
Working Hours
We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:
- 40 hours per week required
- Operating hours: Monday‑Friday 8am‑8pm; Saturday 9am‑1pm
- 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm‑8pm Monday‑Friday and Saturday 9am‑1pm.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200‑£400 typical)
- Comprehensive 5‑week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech‑savvy and comfortable working independently
Field Collections Agent in Jarrow employer: The Midland
Contact Detail:
The Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Jarrow
✨Tip Number 1
Get to know the company! Research Orbit and understand their values and mission. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play scenarios with friends or family to build your confidence in handling different situations and conversations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, plus it shows your initiative and interest in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Field Collections Agent in Jarrow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of a Field Collections Agent.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we’re looking for, especially your ability to work independently and engage with customers face-to-face.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Midland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Collections Agent inside out. Familiarise yourself with the key responsibilities and think about how your past experiences, especially in Sales, Military, or Police, can relate to this position.
✨Showcase Your People Skills
Since this role involves face-to-face interactions, be ready to demonstrate your ability to engage with customers empathetically. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face as a Field Collections Agent. Think about how you would handle a customer who is resistant to discussing their payment options or someone who is upset about their financial situation.
✨Dress the Part and Be Punctual
Even though the job involves working outdoors, make sure to dress smartly for the interview. Arriving on time shows that you value the opportunity and are serious about the role. It sets a positive tone right from the start!