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For Companies At a Glance
- Tasks: Provide top-notch support for devices and enhance workplace technologies.
- Company: Join a dynamic IT Operations team at Cabot Group.
- Benefits: Enjoy discounts, private health insurance, and more perks.
- Why this job: Make a real impact by keeping colleagues connected and productive.
- Qualifications: Experience in 2nd-line desktop support and strong troubleshooting skills.
- Other info: Great career growth opportunities in a collaborative environment.
The predicted salary is between 30000 - 30000 £ per year.
As a Desktop Engineer in our IT Operations team, you will be at the heart of delivering fast, high‑quality, customer‑focused support across the Cabot Group. You’ll keep our people connected and productive by resolving incidents, fulfilling requests, maintaining device standards, and constantly finding smart ways to enhance our workplace technologies.
Responsibilities
- Provide 2nd‑line support across sites, resolving incidents and service requests within agreed SLAs.
- Deliver hands‑on support for laptops, mobiles, peripherals, collaboration tools and workplace technologies, including VIP users when required.
- Support remote colleagues using modern device‑management and remote‑assist tools.
- Deploy and maintain standard device builds, applications and profiles using Intune/Endpoint Manager.
- Assist with patching, software updates and ensure devices meet security and compliance requirements.
- Maintain accurate asset records and support the full device lifecycle.
- Identify recurring issues, create knowledge articles and improve fix paths in collaboration with the Service Desk.
- Work within ITIL processes and support audits, stock checks and vulnerability management activities.
Qualifications
- Experience providing 2nd‑line desktop/EUC support in multi‑site or hybrid environments.
- Strong troubleshooting skills across laptops, desktops, mobile devices, peripherals and collaboration tools.
- Good understanding of networking fundamentals (Wi‑Fi, VPN, DNS, DHCP) and basic connectivity troubleshooting.
- Practical knowledge of modern device management, endpoint security and EUC best practices.
- Hands‑on experience with Microsoft 365, Windows 10/11, Intune/Endpoint Manager, Active Directory/Azure AD and configuration profiles.
- Experience maintaining accurate asset records and supporting device lifecycle processes.
- Familiarity with ITSM tools such as ServiceNow and working within ITIL processes.
- Comfortable supporting senior stakeholders, including VIP users, during high‑priority issues.
Salary & Location
Salary of up to £30,300 DOE. Perm Office role – Kings Hill, KENT, ME19 4UA.
Benefits
Enjoy a range of benefits including discounts and cash‑back on hundreds of high‑street shops, private health insurance, and additional perks.
EUC Engineer employer: The Midland
Contact Detail:
The Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and knowledge of device management. This can really set us apart from the crowd when we’re applying for roles.
✨Tip Number 3
Prepare for those interviews! Research common questions for EUC Engineer roles and practice our responses. We should also be ready to demonstrate our problem-solving skills on the spot – maybe even with a live demo if they ask!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight how we fit the role perfectly, especially with our hands-on experience in desktop support.
We think you need these skills to ace EUC Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of an EUC Engineer. Highlight your experience with 2nd-line support, device management, and any relevant tools like Intune or ServiceNow. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t just list your skills—give us examples! Share specific instances where you resolved tricky issues or improved processes. This will help us see how you think on your feet and tackle challenges head-on.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon unless it’s relevant. Let your personality shine through, but make sure it aligns with our customer-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at The Midland
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Intune/Endpoint Manager. Be ready to discuss your hands-on experience with these tools, as well as your troubleshooting skills for laptops, desktops, and mobile devices.
✨Understand the Company’s Needs
Research Cabot Group and their IT Operations team. Familiarise yourself with their workplace technologies and how they support their users. This will help you tailor your answers to show how you can enhance their customer-focused support.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or describe past experiences. Think of specific examples where you resolved incidents or improved processes, especially in a multi-site or hybrid environment.
✨Showcase Your Communication Skills
As you'll be supporting VIP users and senior stakeholders, it's crucial to demonstrate your ability to communicate effectively. Practice explaining technical concepts in simple terms and be prepared to discuss how you handle high-pressure situations.