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For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Enjoy 31 days holiday, uncapped bonuses, and a fuel card for business use.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence and be tech-savvy.
- Other info: Great career development opportunities with ongoing training.
The predicted salary is between 27965 - 35765 £ per year.
Company: Midland Credit Management, Inc.
Location: Birkenhead, United Kingdom
Employment Type: Permanent
Start Date: 12th January 2026
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
Warrant Work: No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you - Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: 40 hours per week required, operating hours are Monday-Friday visiting between 8am-8pm and Saturday 9am-1pm. 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm-8pm Monday and Saturday 9am-1pm.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Bonus Scheme Uncapped monthly bonuses (£200-£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Job Type: Full-time
Pay: £27,965.00 - £35,765.00 per year
Field Collections Agent in Birkenhead employer: The Midland
Contact Detail:
The Midland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Birkenhead
✨Tip Number 1
Get to know the company! Research Midland Credit Management and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play with friends or family to get comfortable discussing sensitive topics like finances and payment options.
✨Tip Number 3
Be ready to share your experiences! Think about times when you've successfully resolved conflicts or helped someone in a tough spot. These stories will showcase your empathy and problem-solving skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job with us at Orbit Credit Services.
We think you need these skills to ace Field Collections Agent in Birkenhead
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, as a Field Collections Agent, you'll be engaging with people face-to-face, so showing your interpersonal skills in your application is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience you have, especially if it’s in sales or customer service. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the important stuff. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and hit that apply button!
How to prepare for a job interview at The Midland
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with the key tasks like handling accounts, discussing payment options, and using technology like an iPad for updates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this job involves face-to-face interactions, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully engaged with customers or resolved conflicts. This will highlight your ability to empathise and connect with people, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, such as dealing with a difficult customer or explaining payment consequences. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Dress the Part and Be Punctual
Even though this role involves working outdoors, it's important to present yourself professionally during the interview. Dress smartly and arrive on time to show that you value the opportunity. Being punctual also reflects your reliability, which is key for a role that requires independence and flexibility.
