Venue Director

The Midland Hotel Manchester is looking for an experienced Venue Director. As a Venue Director, you will lead and inspire your team to optimise sales, profitability and guest service. You will have a structured approach with appropriate focus on compliance with relevant company policies, standards and employment principles. You will look after the strategic planning of all retail (food and beverage) for the venue.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme for being your fabulous self.
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
• Regular celebrations including Thank You Week and Employee Awards Celebration.
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

Key Responsibilities:

• Review competitor activity and market trends which may impact our operation and make suggestions to evolve.
• Take ownership of the day-to-day delivery of consistent and exceptional product quality and service standards.
• Oversee and ensure that all services within remit are ready for operation at specific times and to the agreed standard.
• Drive our guest focus culture through demonstrating an in-depth knowledge of hospitality standards and client needs.
• Regularly monitor and develop each department to ensure food quality, presentation, staffing reviews and consistent standards are maintained.
• Lead the Health & Safety culture and compliance across the venue.
• Brand, operate and further develop consistently high brand standards within each area.
• Champion the guest-focused culture, continually sharing and acting on customer feedback.
• Work closely with the management team to develop and sustain a high level of team energy and engagement.
• Conduct regular performance reviews and talent management/succession planning activity.
• Oversee and drive the training plan and activity with your team.
• Ensure effective team communication flows throughout the venue.
• Recognise and celebrate success.
• Work closely with the HR team to ensure adherence to all legal obligations.
• Be financially accountable for all costs and profitability of the venue.
• Frequent review of performance statistics to identify opportunities for growth.
• Ensure competent levels of commercial understanding and awareness through Line Managers and their teams.

What we are looking for:

• Must have experience in a similar role and demonstrated industry/business awareness.
• Exudes confidence, energy and charisma.
• Naturally confident leader, with management experience to inspire operational teams.
• Positive and passionate focus on food – a natural flair for hospitality.
• Experienced in leading the implementation of projects and change programmes.
• Comfortable working within brand guidelines to deliver results.
• Excellent communication and interpersonal skills.
• Previous P&L accountability and evidence of commercial acumen.
• Can effectively switch between being the leader and a team player.
• Structured approach but also demonstrates flexibility and agility.
• Calm and resilient - not deterred by unforeseen challenges.
• Willing to work evenings and weekends as required.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• Standard driven and detail-oriented with the ability to meet financial targets.

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years.