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- Tasks: Be the friendly face of our hotel, managing check-ins and providing 5-star guest service.
- Company: Join Leonardo, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, meal perks, recognition schemes, and wellness support.
- Why this job: Be part of a vibrant team that values your ideas and offers clear paths for career growth.
- Qualifications: Bring your warm personality, organisational skills, and passion for hospitality.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Receptionist, you will:
- Be yourself!
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Part Time
✨Tip Number 1
Showcase your personality! As a Receptionist, being warm and friendly is key. When you network or attend events, let your genuine self shine through to make a memorable impression.
✨Tip Number 2
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what the hotel offers will help you stand out during interviews and show your enthusiasm for the role.
✨Tip Number 3
Practice your organisational skills in real-life scenarios. Whether it's managing a busy schedule or handling multiple tasks, demonstrating your ability to stay calm under pressure can be a great asset.
✨Tip Number 4
Engage with current employees on social media or professional platforms. This can give you insights into the company culture and help you tailor your approach when applying through our website.
We think you need these skills to ace Receptionist Part Time
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your warm and friendly personality is key. Make sure to convey this in your application by using a conversational tone and sharing personal anecdotes that highlight your customer service skills.
Highlight Relevant Experience: Emphasise any previous experience in hospitality or customer service roles. Detail specific tasks you performed, such as managing check-ins and check-outs, to demonstrate your capability for the role.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Focus on organisational skills, dependability, and your ability to provide excellent guest service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for joining the Leonardo team. Mention how you can contribute to creating a welcoming atmosphere for guests.
How to prepare for a job interview at The Midland Hotel
✨Show Your Personality
As a Receptionist, you'll be the first point of contact for guests. Make sure to let your warm and friendly personality shine through during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with people.
✨Demonstrate Organisational Skills
The role requires top-notch organisational skills. Be prepared to discuss how you manage multiple tasks efficiently. You might want to provide examples from previous jobs or experiences where you successfully handled busy situations.
✨Research the Hotel
Familiarise yourself with the hotel’s values, services, and any recent news. This will not only show your enthusiasm for the position but also allow you to ask informed questions, demonstrating your genuine interest in becoming part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about how you would handle difficult guests or busy check-in times, and be ready to articulate your thought process clearly.