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For Companies At a Glance
- Tasks: Ensure guests have a seamless experience by checking them in and out, and serving at the bar.
- Company: Join an award-winning pub group known for exceptional hospitality and a welcoming atmosphere.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at any of our Inns.
- Why this job: Work nights in a stunning beachfront location while making guests feel at home.
- Qualifications: Friendly attitude, strong communication skills, and ability to work independently.
- Other info: Great career development opportunities and a chance to be part of a supportive team.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Your responsibilities will include:
- Greeting and checking guests in and out
- Assisting with inquiries at reception, the bar, or over the phone
- Serving guests professionally
- Keeping the restaurant, lounge, and facilities clean and tidy
- Preparing the restaurant for breakfast service
- Setting up the buffet table
- Patrolling the premises to perform security checks and ensure a safe environment for everyone
If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised.
If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you’ll fit right inn...
Night Porter employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Inn Collection Group's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be interacting with guests all night long. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to provide that warm welcome.
✨Tip Number 3
Dress to impress! Even if it's a night shift, looking smart and professional can make a great first impression. It shows that you take the role seriously and are ready to represent the Inn Collection Group.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side. Remember, we’re all about making people happy!
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight your customer service skills and any relevant experience that shows you can keep things organised and ensure a safe environment for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. A well-structured application will catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick, so why not give it a go?
How to prepare for a job interview at The Midland Hotel
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect and customer focus, and think about how you can embody these in your role as a Night Porter. This will show that you're genuinely interested and aligned with their mission of Making People Happy.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Think about times when you’ve handled inquiries or resolved issues effectively, as this will demonstrate your ability to create a welcoming atmosphere.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and ability to work independently during night shifts. You might be asked how you would handle a situation where a guest needs assistance late at night. Practise your responses to these scenarios to show that you can think on your feet.
✨Dress the Part
Even though the role is in hospitality, first impressions matter! Dress smartly for your interview to convey professionalism. A neat appearance reflects your understanding of the importance of presentation in the hospitality industry, which is crucial for a Night Porter.
