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For Companies At a Glance
- Tasks: Support hotel operations and ensure guest satisfaction during the night shift.
- Company: Join a rapidly growing hotel group with a vibrant team culture.
- Benefits: Special rates on hotel rooms, meals on duty, and recognition rewards.
- Why this job: Be part of a supportive community and develop your hospitality skills.
- Qualifications: Detail-oriented and responsible, with a passion for guest care.
- Other info: Access to training programmes and clear paths for career progression.
Overview
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Ideal Night Porter
- Be yourself!
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Carry out regular Fire Walks each night
- Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
Why join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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Night Porter employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Leonardo brand and its values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your guest interaction skills! As a Night Porter, you'll be engaging with guests regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver excellent guest care.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've ensured things run smoothly in previous roles. Whether it's setting up breakfast items or maintaining safety protocols, let them know you take pride in your work.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you're keen on joining the Leonardo community. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we’re looking for someone who fits in with our vibrant team!
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience you have, especially in guest care or hospitality. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Detail-Oriented: Just like the role itself, your application should be polished and detail-oriented. Double-check for any typos or formatting issues before hitting send. A clean and professional application shows us you take pride in your work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at The Midland Hotel
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities like guest interaction, room service preparation, and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Night Porter, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to ensure someone had a great experience – this will highlight your ability to maximise guest satisfaction.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, especially when setting up breakfast items or ensuring the hotel is secure. Be ready to discuss how you’ve handled tasks that required precision and care in previous roles. This will reassure them that you can maintain high standards.
✨Embrace the Team Spirit
Leonardo Hotels values teamwork, so be prepared to talk about your experiences working in a team environment. Share stories that illustrate your ability to collaborate effectively and support your colleagues, as this will show that you’re a great fit for their vibrant team.
