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For Companies At a Glance
- Tasks: As a Night Auditor, you'll manage night audits and ensure guest satisfaction.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meal perks, and a recognition scheme with vouchers.
- Why this job: Be part of a vibrant team, gain valuable training, and enjoy clear career progression.
- Qualifications: Confidence in guest interactions and a positive attitude are key for this role.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Be Yourself – Be a Bold Team Player– Be Leonardo
As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.
Perks and benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Night Auditor, you will
- Be yourself!
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
- Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertiseat Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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Night Auditor employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the role of a Night Auditor. Understanding the key responsibilities, such as balancing accounts and managing guest interactions, will help you speak confidently about your fit for the position during any discussions.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your potential role.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the company. Whether it's through social media or during an informal chat, showing that you can build rapport with guests will set you apart from other candidates.
✨Tip Number 4
Research the specific perks and benefits offered by Leonardo Hotels, such as their training programmes and recognition schemes. Being able to discuss how these align with your career goals can show your genuine interest in the company and the role.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved night shifts or customer service. Emphasise skills like attention to detail and teamwork, which are crucial for a Night Auditor.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Leonardo Hotels and how your values align with theirs. Use examples from your past experiences to demonstrate your suitability.
Highlight Communication Skills: Since the role involves interacting with guests, make sure to showcase your communication skills. Provide examples of how you've successfully managed guest relations or resolved issues in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Night Auditor.
How to prepare for a job interview at The Midland Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences where you went above and beyond for guests, as this will demonstrate your commitment to providing excellent service.
✨Highlight Your Attention to Detail
As a Night Auditor, you'll need to balance accounts and manage various tasks. Be prepared to discuss how you ensure accuracy in your work and provide examples of times when your attention to detail made a difference.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with guests and team members, it's crucial to showcase your communication skills. Practice answering questions clearly and confidently, and think of examples where you successfully resolved guest issues.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter during a night shift and how you would handle them, showing your ability to stay calm under pressure.
