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For Companies At a Glance
- Tasks: Lead the M&E operation, ensuring guests have an unforgettable experience.
- Company: Join a rapidly growing hotel group with a vibrant community.
- Benefits: Enjoy bonuses, enhanced pension, special hotel rates, and fun team celebrations.
- Why this job: Be part of a dynamic team that values your growth and creativity.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Access to training programmes and clear paths for career progression.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Meetings and Events (M&E) Operations Manager and Head of Department, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.
Perks and Benefits
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Responsibilities
- Be yourself!
- Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
- Be hands on and visible in the operation with the ability to lead and multi-task
- Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
- Have great communication skills- it’s important to establish relationships with organisers, and other departments within the hotel!
- Ensure that staffing levels are adequate for upcoming events
Why join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.
To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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M&E Supervisor employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission. This will help you stand out as a candidate who truly gets it!
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable talking about your experiences and how they relate to the M&E Supervisor role. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Leonardo community!
We think you need these skills to ace M&E Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your words. Remember, we’re looking for someone who can inspire their team and create an amazing experience for our guests.
Tailor Your Application: Make sure to tailor your application to the M&E Supervisor role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our high standards and passion for customer care!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we want to see what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Leonardo community. We can’t wait to hear from you!
How to prepare for a job interview at The Midland Hotel
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the M&E operations. Familiarise yourself with the company’s values and how they align with your own. This will help you demonstrate your passion for delivering excellent customer care.
✨Showcase Your Leadership Skills
As a potential Head of Department, it’s crucial to highlight your leadership experience. Prepare examples of how you've successfully led teams in high-pressure situations, ensuring that everyone is on the same page and working towards a common goal.
✨Communicate Effectively
Great communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can establish relationships with organisers and other departments, and be ready to discuss your strategies for effective collaboration.
✨Be Ready to Multi-task
The M&E Supervisor role is busy and dynamic. Be prepared to discuss how you manage multiple tasks simultaneously. Share specific examples from your past experiences where you’ve successfully juggled various responsibilities while maintaining high standards.
