Guest Relations Executive

Once a magnet for the great and good of the city, the traditional British influence is reflected to this day. Sitting right in the heart of Piccadilly, our hotel is as London as it gets! The Dilly has built a reputation as one of the City’s finest. Bringing together luxury and history (having once had the patronage of King George V!), we bring the best of London’s essence in our local cuisine, upbeat vibe and style. Our love for London is in our DNA and is reflected in all that we do. Our unique personality can’t be found anywhere else.

As a Guest Relations Executive you’ll be a face of the hotel, so we want you to bring your friendly and upbeat personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be working as part of a vibrant team, putting the needs of our guests first to make sure there is never a missed opportunity to deliver show stopping moments in the fast-paced environment of our hotel.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration

The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.

If you’re our ideal Guest Relations Executive, you will:

• Be yourself!
• Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back!
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Feel confident to promote the services that we offer at the hotel
• Act as an approachable point of contact between guests and the team
• Be able to multitask and manage guests’ queries efficiently

Our story: The Dilly is one of central London’s premier hotel destinations. Its rich history and reputation is built on years of British tradition where guests will feel like they have taken a step back in time with the Edwardian heritage whilst enjoying all that central London has to offer. The Dilly is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion over the years; there’s never been a more exciting time to join us!

Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!