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For Companies At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and achieve KPIs.
- Company: Join a rapidly growing hotel group with over 270 hotels across the UK and Europe.
- Benefits: Enjoy bonuses, enhanced pension plans, special room rates, and ongoing training opportunities.
- Why this job: Be part of a vibrant team that values hospitality and celebrates achievements together.
- Qualifications: Passion for hospitality and a positive attitude are essential; leadership skills are a plus.
- Other info: Participate in regular celebrations and events, including Employee Awards and Thank You Week.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.
Responsibilities
- Lead the Front Office team to deliver on KPIs and support your team to achieve them
- Ensure exceptional guest service and exceed guests’ expectations
- Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel
- Collaborate with other departments to maintain smooth hotel operations
Qualifications
- Be yourself
- Have a passion for hospitality and be a role model for your hotel
- Bring your positive energy to work every day
- Ability to inspire and engage your department
Benefits
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme for high street vouchers
- Meals on duty
- Talent referral scheme: earn bonuses for recommending a friend
- Regular celebrations and events, including Thank You Week and Employee Awards Celebration
- Access to Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training with clear paths for progression
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us.
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Front Office Manager employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific KPIs that are important for a Front Office Manager. Understanding these metrics will help you demonstrate your ability to lead a team effectively and achieve targets during interviews.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal stories or experiences that highlight your commitment to exceptional guest service. This will resonate well with the hiring team and show that you align with their values.
✨Tip Number 3
Network with current or former employees of the hotel group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you would handle various scenarios in a hotel setting, such as managing guest complaints or collaborating with other departments. This will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front Office Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality management. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to lead a team and deliver exceptional guest service.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your leadership style. Share examples of how you have inspired teams in the past and how you plan to contribute to the hotel's success. Make sure to address the company’s values and culture.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Midland Hotel
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure guest satisfaction, as this will demonstrate your commitment to exceptional service.
✨Highlight Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed or inspired a team in the past. Discuss your approach to motivating staff and achieving KPIs, as this will showcase your leadership capabilities.
✨Demonstrate Collaboration
Collaboration with other departments is key in hotel operations. Be ready to discuss instances where you've worked effectively with other teams to solve problems or enhance guest experiences. This will show that you understand the importance of teamwork in a hotel setting.
✨Prepare Questions About Company Culture
Research the company’s values and culture beforehand, and prepare thoughtful questions about them. This not only shows your interest in the role but also helps you determine if the company aligns with your own values and work style.
