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For Companies At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holiday, and 50% off food at our Inns.
- Other info: Work in a stunning beachfront location with great career development opportunities.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
About the Inn Collection Group
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge – Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you – your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Location
The Midland boasts a prime beachfront location in the heart of Morecambe, offering breathtaking views across the bay. With its stunning coastal setting, the hotel enjoys a tranquil atmosphere, perfect for those looking to relax while watching the ever‑changing seascape. Just a short walk from the town's promenade, attractions, and historic landmarks, The Midland is ideally situated to experience the charm and beauty of Morecambe and its stunning coastline.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.
Responsibilities
- Greet guests, take orders, serve dishes from the kitchen, and recommend drinks from our selection.
- No two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, ensuring guests love to visit.
Qualifications
If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, you’ll fit right in. Age‑related pay rates apply for Under 21s.
Front of House Team Member employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the Inn Collection Group! Familiarise yourself with our values and what makes us tick. When you walk in for that interview, show us you’re not just another candidate – let your passion for hospitality shine through!
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you’ll be the face of our Inn. Role-play with friends or family to nail those greeting and serving scenarios. The more comfortable you are, the better you’ll connect with our guests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable when you come in for your interview. It shows you care about the role and respect our establishment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the amazing benefits we offer, like that cheeky 50% off food!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific About Your Skills: Don’t just list your skills; give us examples! If you’ve handled busy shifts or resolved guest complaints, share those stories. We love hearing about how you’ve made people happy in previous roles, as it aligns perfectly with our mission at The Inn Collection Group.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the info you need about the role and our company. Plus, it helps us keep track of your application better. So, what are you waiting for? Get started!
How to prepare for a job interview at The Midland Hotel
✨Know the Inn Collection Group
Before your interview, take some time to research the Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Hospitality Skills
As a Front of House Team Member, your role is all about making guests feel welcome. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your positive attitude and how you handle busy situations with grace.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions that show your interest in the role and the company. You might ask about their Lead-Inn development program or how they celebrate employee achievements. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress the Part
First impressions matter, especially in hospitality! Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the role. Plus, it sets the tone for the warm and welcoming vibe you’ll bring to the team.