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- Tasks: Supervise hotel operations and inspire your team to deliver exceptional guest experiences.
- Company: Join Leonardo, a rapidly growing hotel group with over 270 hotels across the UK and Europe.
- Benefits: Enjoy perks like special hotel rates, meals on duty, and a recognition scheme with vouchers.
- Why this job: Be part of a vibrant community that values hard work and offers clear paths for progression.
- Qualifications: Experience in hospitality is preferred; strong problem-solving skills and teamwork are essential.
- Other info: Participate in fun team celebrations and ongoing training to enhance your career in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!
Some of the perks you could enjoy include:
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme
- Meals on duty
- Talent referral scheme
- Regular celebrations such as Thank You Week and Employee Awards Celebration
The important stuff:
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
As a Duty Manager, you will:
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment
- Coach and train new starters
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, hard work earns you genuine opportunities for development and progression. In order to thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years.
Duty Manager employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Leonardo Hotels. Understanding their unique approach to hospitality will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. They can provide valuable insights into the company culture and expectations, which can be a great advantage when you're in the interview process.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you've successfully managed conflicts or complaints, as this is crucial for the Duty Manager role.
✨Tip Number 4
Highlight your versatility and ability to work across departments. Be ready to discuss how you've adapted to different roles in fast-paced environments, as this aligns perfectly with what Leonardo Hotels is looking for.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles where you've managed teams or operations. Use keywords from the job description to demonstrate your fit for the Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to inspire a team. Mention specific examples of how you've exceeded guest expectations in previous roles and how you can bring that same energy to Leonardo.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively handled conflicts or complaints in the past. This will demonstrate your excellent problem-solving skills, which are crucial for the Duty Manager role.
Highlight Team Collaboration: Emphasise your experience working collaboratively with HR and other departments. Mention any activities you've organised or participated in that fostered team spirit, as this aligns with the company’s values.
How to prepare for a job interview at The Midland Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be inspiring your team. Prepare to discuss your leadership style and provide examples of how you've successfully motivated and coached team members in the past.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various challenges that may arise in a busy hotel environment. Think of specific situations where you've resolved conflicts or complaints effectively and be ready to share those stories.
✨Research the Company Culture
Familiarise yourself with Leonardo's values and culture. Be prepared to discuss how your personal values align with theirs and how you can contribute to their vibrant team atmosphere.
