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- Tasks: Lead a team to deliver exceptional guest experiences and ensure high-quality service.
- Company: Join a dynamic hotel known for its commitment to guest satisfaction and team development.
- Benefits: Enjoy ongoing training, career development opportunities, and a supportive work environment.
- Why this job: Be part of a vibrant culture that values creativity, teamwork, and memorable guest moments.
- Qualifications: Passion for hospitality, strong leadership skills, and a positive, hands-on approach required.
- Other info: Opportunities for internal development programmes and various training courses available.
The predicted salary is between 24000 - 36000 £ per year.
Main Tasks
• Offer exceptional guest care at all times
• Provide support to and supervise the team for an effective and efficient shift
• Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel’s service standards
• Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
• Assist the Head Housekeeper with supply ordering and stock inventory, maintaining a good relationship with suppliers
• Collaborate with other departments such as Front Office and Maintenance to ensure seamless coordination and exceptional guest experiences
• Ensure the safety and security of our guests and employees by training team members on protocols, maintaining supplies and ensuring swift and efficient response to any crisis
• Consistently advance expertise in pest control and bed bug management
• Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling
• Complete any other reasonable request made by a member of the management team
Person Specification
• Genuine passion for delivering memorable moments to guests and leading the team on shift
• Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style
• Confident working within brand guidelines to deliver consistent results
• Willing to find creative solutions, and offer advice and recommendations
• Continually strive to attain new skills, ensuring best practice and service delivery
• Positive approach to handling multiple challenging priorities and assignments
Measurable Performance Indicators
• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Fulfilment of the job skills checklist
• Achieving agreed KPIs
• Customer satisfaction scores e.g. Booking.com
• Regular review meetings with line manager
Ongoing Learning
• GROW online BELONG induction and development courses
• Academy Technical skills training
• Mental Health First Aider training
• Fire Marshal training
• Manual Handling Trainer
• ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as:
– ‘Insights’ Development programme
– The People Programme
– Level 3 Apprenticeships in Team Leading
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
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Deputy Executive Housekeeper employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Executive Housekeeper
✨Tip Number 1
Familiarise yourself with the hotel’s service standards and SOPs. Understanding these will not only help you during the interview but also demonstrate your commitment to maintaining high-quality service delivery.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlighting your hands-on approach and ability to lead by example can set you apart from other candidates.
✨Tip Number 3
Research pest control and bed bug management techniques, as these are key areas for this role. Being knowledgeable about these topics will demonstrate your proactive attitude and readiness to tackle challenges.
✨Tip Number 4
Prepare to discuss how you would handle guest feedback and improve service standards. Having a clear strategy for fostering positive guest experiences will show that you’re aligned with our mission to deliver exceptional care.
We think you need these skills to ace Deputy Executive Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in leadership roles. Emphasise any previous work where you provided exceptional guest care or supervised a team.
Craft a Compelling Cover Letter: In your cover letter, express your genuine passion for guest service and leadership. Mention specific examples of how you've implemented SOPs or trained team members in the past.
Showcase Relevant Skills: Highlight skills that align with the job description, such as pest control expertise, crisis management, and collaboration with other departments. Use concrete examples to demonstrate these abilities.
Research the Company Culture: Familiarise yourself with the company's vision, mission, and values. Reflect these in your application to show that you are a good fit for their culture and can contribute positively to the team.
How to prepare for a job interview at The Midland Hotel
✨Show Your Passion for Guest Care
Make sure to express your genuine passion for delivering exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
Highlight your leadership style during the interview. Discuss how you lead by example and support your team, especially in challenging situations. Be prepared to share instances where your leadership made a positive impact.
✨Familiarise Yourself with SOPs
Understand the standard operating procedures (SOPs) relevant to the role. Be ready to discuss how you would implement these SOPs to maintain high-quality service delivery and train your team effectively.
✨Prepare for Collaboration Questions
Since collaboration with other departments is key, think of examples where you've successfully worked with different teams. Be ready to explain how you would ensure seamless coordination between departments like Front Office and Maintenance.
